Business
Herman Miller Launches New eCommerce Marketplace for Small Businesses
Herman Miller Professional offers customized experiences, easy to share job boards, and a curated set of products across the Herman Miller family of brands
About this update from Millerknoll, Inc.
[{"type":"text","content":"Herman Miller Professional offers customized experiences, easy to share job boards, and a curated set of products across the Herman Miller family of brands\n\n\nZEELAND, Mich., April 14, 2021 /PRNewswire/ -- Herman Miller (NASDAQ: MLHR) announced today the launch of Herman Miller Professional, a new eCommerce experience built for small to mid-size businesses looking to purchase online to outfit or update their offices. The site comes at a perfect time as companies think through their post-pandemic workspaces. The new eCommerce experience is simple to navigate, has a curated set of products across Herman Miller's family of brands, provides business pricing on hundreds of styles, includes easy to share project boards, and provides a supportive shopping experience with live chat support.\n\"As a company with a foot in both the retail and contract worlds, we need to continue to evolve our experiences to fit the needs of these two diverse groups, especially in contract, where the size of our customers range from a dozen employees to thousands,\" says Ben Groom, Chief Digital Officer at Herman Miller. \"Each sector has certain expectations of how they would like their purchasing journey to work. From the moment a customer accesses one of our sites to the moment their product arrives, our goal is to exceed their expectations, customize experiences, and ensure every customer feels they're getting the support and resources they need to make decisions every step of the way.\"\nHerman Miller Professional directly supports business customers looking to place simple orders without the need for design services or a purchasing contract. The product portfolio is curated specifically for this audience and provides custom quoting on products.\n\"This is just the beginning,\" adds Groom. \"We have a whole series of upgrades planned. Small to mid-sized businesses have varied needs and we will continue to expand our product assortment to meet these needs. We believe we will set the industry standard.\" \n\"This is a huge win for both our contract customers and our dealers,\" says John Michael, President of North America Contract at Herman Miller. \"Herman Miller Professional is designed for customers looking to explore a curated inventory on their own and place quick orders. Because this is exclusively for companies rather than individuals, customer...