Business
Marchex Wins Artificial Intelligence Innovation Award in 2022 AI Breakthrough Awards Program
Company’s Conversation Intelligence Selected by Awards Program Honoring Standout AI and Machine Learning Solutions and Companies SEATTLE--(BUSINESS WIRE)--
About this update from Marchex, Inc.
[{"type":"text","content":"\nCompany’s Conversation Intelligence Selected by Awards Program Honoring Standout AI and Machine Learning Solutions and Companies\n\n SEATTLE--(BUSINESS WIRE)--\nMarchex (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, today announced that its Marchex Conversation Intelligence solution has been selected as winner of the “AI-based Analytics Innovation Award” in the fifth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today. In 2021, Marchex was recognized as “Best AI-based Solution for Sales” by AI Breakthrough.\n\nMarchex Conversation Intelligence is a powerful AI-based service that enables businesses to immediately analyze voice- and text-based customer conversations at scale, informing critical actions to deliver better customer experiences and grow their revenue. The technology unlocks key, relevant insights from these voice and text conversations and extracts actionable signals that enable marketing, sales, and customer engagement teams to address and achieve their business objectives.\n\nMarchex Conversation Intelligence is powered by Conversation DNA™, which uses Marchex’s proprietary AI infrastructure to uncover relevant customer insights – such as what they want and what they are searching for. When customers call or text a business, Conversation DNA™ immediately identifies signals that include consumer intent, context, urgency, product or service of interest, appointment scheduling outcome and payment preferences.\n\nThe company’s technology annually processes more than one billion minutes of consumer-to-business voice conversations, hundreds of millions of phone calls and tens of millions of text messages. Marchex Conversation Intelligence helps market-leading companies in critical industries --including many of the world’s most innovative and successful brands in such verticals as automotive manufacturing, home services, and healthcare -- address their business challenges in the most impactful ways.\n\n“Marchex Conversation Intelligence is uniquely positioned for success, having built AI automation capabilitie...