Business
Marchex Launches Marchex Anywhere, Making Conversation Intelligence Available to Virtually Any Business
New Hub Expands Access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence Products SEATTLE--(BUSINESS WIRE)-- Marchex (NASDAQ: MCHX),
About this update from Marchex, Inc.
[{"type":"text","content":"\nNew Hub Expands Access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence Products\n\n SEATTLE--(BUSINESS WIRE)--\nMarchex (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, today announced new integrations with platforms from leading Communication Platform as a Service (CPaaS), Unified Communication as a Service (UCaaS) and Contact Center as a Service (CCaaS) providers. The new integrations are available via Marchex Anywhere, a new integrations and applications hub that makes Marchex’s popular suite of industry-leading conversation intelligence services available to virtually any business.\n\nUsing Marchex’s AI-powered conversation intelligence services, sales; customer engagement; and marketing teams can:\n\n\nDetermine intent and outcome for all incoming calls in near real-time so sellers can focus on the conversations that matter most\n\n\nEmpower and inform sellers to take the right actions in the moments that matter\n\n\nDeploy seller/agent performance analysis into their existing platforms to better train sales and customer engagement teams\n\n\nEmpower sales teams to receive near real‐time alerts when a caller showing high intent doesn’t buy, so the opportunity can be saved\n\n\nAcquire highly accurate voice conversation transcripts at a fraction of the cost of other providers\n\n\nUse best-in-class redaction capabilities to shield sensitive information within transcripts\n\n\n“Marchex Anywhere brings our market-leading conversation intelligence services to a rapidly expanding universe of businesses looking to enhance their existing sales, customer engagement, marketing and communication platforms with the power of actionable insights from customer conversations,” said Ryan Polley, Marchex Chief Operating Officer. “This reflects Marchex’s continued momentum in expanding our conversation intelligence technology and data in innovative and practical ways to deliver the outcomes that customers want.”\n\nMarchex Anywhere offers two types of integrations, Communication Platform Integrations and Zero Code Integrations, that together dramatically expand the number of companies that can employ Marchex conversation intelligence to enhance their sales, customer engagement a...