Business

Marchex Adds to Its Industry-Leading Auto Dealership Solutions with Engage for Service

SEATTLE, April 02, 2025--Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, today announced the launch of Engage for Service, its latest AI-powered solution for auto dealerships, designed to help service centers better understand their customer engagement, elevate customer satisfaction, recover lost opportunities, and boost revenue.

articleMarchex, Inc.April 2, 20253/company/marchex-inc/news/marchex-adds-industry-leading-auto-130000354
Marchex Adds to Its Industry-Leading Auto Dealership Solutions with Engage for Service

About this update from Marchex, Inc.

[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":1860,"height":382,"url":"https://media.zenfs.com/en/business-wire.com/7e67f0f6d406fbdc059a5f4731eb3606"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/ZG1b7e9NqKNBHxM.I2kdTQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTE5NztjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/7e67f0f6d406fbdc059a5f4731eb3606","width":960,"height":197},"lightbox":{"url":"https://s.yimg.com/ny/api/res/1.2/TSjQaYiU2wQNRAEv4_y4YA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTI0MDA7aD00OTI7Y2Y9d2VicA--/https://media.zenfs.com/en/business-wire.com/7e67f0f6d406fbdc059a5f4731eb3606","width":1200,"height":246}},"lazy":false},{"type":"text","content":"New AI-powered conversational intelligence solution helps auto service departments recover missed opportunities, boost revenue, and increase life-time customer value.","length":166,"tagName":"p","attribs":{}},{"type":"text","content":"SEATTLE, April 02, 2025--(BUSINESS WIRE)--Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, today announced the launch of Engage for Service, its latest AI-powered solution for auto dealerships, designed to help service centers better understand their customer engagement, elevate customer satisfaction, recover lost opportunities, and boost revenue.","length":446,"tagName":"p"},{"type":"text","content":"Auto service centers are the backbone of dealerships, handling approximately 50% of all inbound calls. Key issues include cost disputes, scheduling conflicts, missed calls, repairs miscommunication, long wait times, and lack of follow-up. This new solution will significantly help improve each of these areas.","length":309,"tagName":"p"},{"type":"text","content":"For auto dealerships, it is critical to maximize the opportunity found in every customer conversation. Marchex’s new Engage for Service delivers powerful capabilities including:","length":177,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"Boost Service Appointment Bookings: Turn more calls into scheduled service appointments, ensuring customers receive the service they need. Identify poor service writer performance so you can more effectively train staff and increase the number of repair order...

More updates from Marchex, Inc.

MarchexEngage for Servicerevenue accelerationMarchex Engageauto dealershipscustomer value