Business
LiveWorld Unveils Conversation Management Platform, New Service & Engagement Software For Customer Obsessed Brands
LiveWorld Unveils Conversation Management Platform, New Service & Engagement Software For Customer Obsessed Brands.
About this update from Liveworld, Inc.
[{"type":"text","content":"\n \n LiveWorld, Inc. (OTC Markets: LVWD), announced its next-generation SaaS \n platform is now available for brands to manage customer conversations \n across social media and messaging apps, in real time.\n \n\nThis Smart News Release features multimedia. View the full release here: \nhttp://www.businesswire.com/news/home/20160419006095/en/\n\n\n \n As the world expands to the age of messaging, companies are challenged \n now more than ever to be conversation-centric while engaging consumers \n in marketing and customer service dialogues. By combining the power of \n social media and customer service technologies into a single \n application, LiveWorld is helping “customer-obsessed” brands scale \n conversations with a personal touch.\n \n \n “Leading brands in the 21st century can now leverage 1on1 personal \n conversations in social media platforms to deliver great customer \n experiences,\" said Peter Friedman, Chairman and CEO of LiveWorld. \"We \n are empowering companies to build relationships, solve problems, and \n drive sales.\"\n \n \n The new software combines analytics, semantic and sentiment analysis, \n and customer targeting for smart conversation detection, which can be \n configured to specific business structures (stores, regions, brands, \n products). 1on1 conversations are processed through a case management \n framework, which is optimized for social media and messaging apps, thus \n enabling intelligent assignment and escalation, quicker resolution, SLA \n enforcement and higher customer satisfaction. With an intuitive, \n easy-to-use interface, the product is designed to provide users with \n more customer knowledge, utilizing profiles, conversation histories, and \n CRM platform integration. Brands can now deliver human-to-human \n interactions with compassion and intelligence. Already deployed across \n thousands of social pages, and acting on hundreds of thousands of user \n comments per month, the software is market-proven.\n \n \n “Conquering conversational \n management requires solving scale and speed issues, while also \n empowering agents to be more knowledgeable in their interactions,\" said \n Frank Chevallier, LiveWorld Vice President of Products. \"This software \n enables brands to make informed decisions about when, where, and how to \n engage customers, and t...