Business
LiveWorld Platform Advances Social Media / Messaging Customer Experience Across Retail, Healthcare, and Tech
LiveWorld Platform Advances Social Media / Messaging Customer Experience Across Retail, Healthcare, and Tech.
About this update from Liveworld, Inc.
[{"type":"text","content":"\n \n LiveWorld, \n Inc. (OTC Markets: LVWD), the social customer experience company, \n announced today Parallels, Fortress of Inca, and Nanoceutical Solutions \n have adopted its next-generation social conversation management software \n to more efficiently engage customers through more responsive marketing \n and customer service programs. LiveWorld software equips brands to \n leverage text analytics and automation via chatbots and auto-responders, \n addressing the growing volume of user generated content across social \n media and messaging channels.\n \n \n “LiveWorld allows us to be more responsive with customers and build \n stronger connections with them through one-on-one conversations,\" stated \n Evan Streusand, founder and CEO at Fortress of Inca.\n \n \n LiveWorld’s escalation, routing, and workflow capabilities reduce \n response times and expedite resolution, enabling agents to triage and \n manage a greater volume of inquiries. Full contextual conversation data \n and 360-degree views of customer profiles allow for higher quality \n responses, enriching customer interactions, and increasing \n engagement—all with easy configuration and onboarding.\n \n \n “Parallels is a global leader in cross platform solutions, enabling \n customers to run the applications they need on any device, so delivering \n great customer service is of paramount importance to us. We use \n LiveWorld for support of our social media conversations because it \n enables us to never miss a post, and provide timely responses to our \n customers,” says Andrew Golokha, Senior Customer Support Manager for \n Social Media at Parallels. “Our inbound customer engagement has \n substantially improved with the use of this platform.”\n \n \n “As a direct to consumer health supplements brand, we do most of our \n marketing through social media,” said Will Shepard, President at \n Nanoceutical Solutions. “LiveWorld is the only platform that offers the \n advanced feature set required to handle the diversity of our \n communication needs, and across all the main social media channels we \n leverage to engage with prospects and customers.”\n \n \n LiveWorld empowers businesses to manage multiple social media pages and \n messaging accounts under a single interface. The software quickly \n ...