Business
LiveWorld Makes It Easier for Brands to Launch and Enhance Facebook Messenger Programs
LiveWorld Makes It Easier for Brands to Launch and Enhance Facebook Messenger Programs.
About this update from Liveworld, Inc.
[{"type":"text","content":"\n \n LiveWorld, \n Inc. (OTC Markets: LVWD), the social customer experience company, \n announced today a new end-to-end Facebook Messenger program for brands \n eager to enhance engagement and interaction on this emerging platform. \n LiveWorld is the first company to release a comprehensive Messenger \n solution that offers program strategy development, enterprise \n conversation management software, chatbot development and integration \n with human agents. LiveWorld also offers services to monitor and engage \n customers 24 hours per day.\n \n \n LiveWorld’s technology equips brands with the ability to provide \n personalized interactions with customers at scale and in real time \n across Messenger and social media channels. With an emphasis on \n high-quality engagement, brand interactions can be integrated with \n existing CRM and Help Desk applications, providing customer service \n agents access to insights from every chatbot and human agent \n conversation.\n \n \n \"Messaging apps enable companies to instantly connect with customers, \n providing better real-time experience and service,” said Peter Friedman, \n Chairman and CEO, LiveWorld. “Our turnkey yet modular software and \n services combination empowers brands to go to market quickly with great \n results.\"\n \n \n Enterprise Conversation Management Platform\n \n \n LiveWorld enables companies to provide custom, personalized customer \n experiences through Messenger conversations. Brands have the flexibility \n to combine domain-specific chatbot responses with the empathy and full \n contextual understanding of human agents. The platform supports a high \n volume of conversations across multiple accounts and social media \n networks in one easy-to-use workflow. The platform provides full \n conversation management of inquiries, prioritization, distribution, \n escalation, and resolution. LiveWorld simplifies real-time customer \n engagement and optimizes each interaction on Messenger and other \n messaging apps to better recognize sales opportunities, achieve brand \n loyalty, and resolve service issues.\n \n \n Chatbot Planning, Management and Integration\n \n \n For brands that aspire to scale engagement and rapidly respond to \n customer purchase inquiries or service issues, LiveWorld also provides \n strategic chatbot development planning a...