Business
LivePerson wins Gold Stevie® Award for creating a new way for brands and consumers to engage through conversational AI
Conversation Builder recognized as best New Contact Center Solution by the world's top customer service awards program LAS VEGAS, March 2, 2020 /PRNewswire/
About this update from Liveperson, Inc.
[{"type":"text","content":"Conversation Builder recognized as best New Contact Center Solution by the world's top customer service awards program\n\n\nLAS VEGAS, March 2, 2020 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI solutions, was presented with the Gold Stevie® Award in the New Contact Center Solution category in the 14th annual Stevie Awards for Sales & Customer Service.\n\n \n \n \n \n \n \n\n \nLivePerson won the 2020 Gold Stevie for launching Conversation Builder, the world's first all-in-one platform for building enterprise-scale chatbots. It empowers nontechnical staff to use a simple point-and-click interface to create AI-powered bots that help consumers on the world's most popular messaging channels, apps, and websites.\nThe Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. More than 2,600 nominations from organizations in 48 nations of all sizes and virtually every industry were evaluated in this year's competition.\nWith the launch of Conversation Builder as part of its conversational AI suite, LivePerson has fundamentally changed how brands engage with their billions of consumers. Consumers can now message brands directly in the channels they prefer — including SMS, Facebook Messenger, WhatsApp, RCS, and Apple Business Chat — just as they do their friends and family, to engage with human and virtual agents. The rise of the conversational space means consumers can resolve their daily intentions whenever they want from anywhere in the world, making waiting on hold and crawling through websites obsolete experiences. \nThe new possibilities of the conversational space lead to win-win-win scenarios for customers, employees, and brands, with LivePerson clients seeing 20% increases in customer satisfaction, 2x efficiency and 50% lower attrition for agents, and improved business results including 20% increases in online sales conversions.\nWith an entire toolkit to test, deploy, and improve chatbots in one easy-to-use closed-loop platform, Conversation Builder provides a dramatically faster way for brands to create conversational AI, slashing the typical six-week build to as little as one day. The tool taps into an underutilized resource — contact center staff who serve customers all day — and empowers ...