Business
LivePerson releases world's first collaborative AI technology, empowering all staff in an enterprise to assist technologists with bot building
NEW YORK, April 29, 2019 /PRNewswire/ -- LivePerson, a leading provider of conversational commerce solutions, today announced the general availability (GA) of
About this update from Liveperson, Inc.
[{"type":"text","content":"NEW YORK, April 29, 2019 /PRNewswire/ -- LivePerson, a leading provider of conversational commerce solutions, today announced the general availability (GA) of its new Conversation Builder technology, the world's first all-in-one platform for building enterprise-scale chatbots. Conversation Builder is a dramatically faster way for brands to create conversational AI. With an entire toolkit to test, deploy, and improve chatbots in one closed-loop platform and allowing nontechnical users to assist in the development, Conversation Builder slashes the build time from a typical six weeks to as little as one day.\n\n \nThe software general availability follows a successful early adopter program, in which leading enterprise companies saw spectacular results, including milestones such as:\nAn onboarding where 30 contact center staff were successfully trained to build chatbots in a single session A one-day project to concept, build, test and deploy a bot for customers, which was ready that same day Integration into multiple messaging platforms — the \"build once, run many\" approach that multiplies the value of enterprise automations running on LivePersonWith brands under increasing pressure to provide great service and AI engineers hard to hire, Conversation Builder taps into an underutilized resource — the contact center staff who sell to and service customers all day — and empowers them to assist the technical team in building and improving chatbots. By encapsulating their extensive knowledge in the AI, brands can offer higher quality support — AI trained by personal, local and onshore experts — and avoid the false economy of low-cost offshoring that frustrates many customers.\nAlex Spinelli, CTO at LivePerson, adds, \"This is an important step in our mission to transform the way brands and consumers connect to each other. Conversation Builder delivers the closed-loop process and nontechnical accessibility that brands need to scale up their conversational commerce. At LivePerson, we're empowering the world's largest brands to deliver messaging — powered by an intelligent mix of automation and humans — to billions of consumers.\"\nThe general availability of Conversation Builder puts in place a key component of LivePerson's Maven™ AI engine, which has been engineered from the ground up to deliver the comprehensive range of capabilities t...