Business
LivePerson Recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report
Leading conversational AI company, recognized across multiple Gartner reports, fulfills all functional areas in Digital Customer Service and Support in new
About this update from Liveperson, Inc.
[{"type":"text","content":"Leading conversational AI company, recognized across multiple Gartner reports, fulfills all functional areas in Digital Customer Service and Support in new Gartner Market Guide report\nNEW YORK, Nov. 16, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the global leader in enterprise conversations, has been recognized in the Gartner Market Guide for Digital Customer Service and Support for the second time in a row.\n\n \n \n \n \n \n \n\n \nAccording to Gartner, \"digital customer service offerings focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms.\" The Market Guide is intended to help customer service and support technology leaders evaluate vendors in this market.\nLivePerson fulfills all 9 functional areas in the Market Guide for Digital Customer Service and Support, including:\nDigital engagement (getting connected)Co-browsingConversation orchestrationKnowledge management supportContinuous intelligenceAutomation of engagementAgent desktopIntegration or data ingestion capabilitiesForecasting and planning for persistent engagementIn addition to being named a Representative Vendor in the Gartner Market Guide for Digital Customer Service and Support, LivePerson has also been named a Sample Vendor in the Gartner Hype Cycle™ for Customer Service and Support Technologies for three consecutive years, and was recognized as a Representative Vendor in the 2023 Gartner Market Guide for Speech Analytics Platforms.\n\"LivePerson's platform was built on the premise that the same natural, conversational experiences we enjoy with friends and family should be available to consumers every time they interact with their favorite brands, especially when it comes to resolving issues and getting help,\" said Alex Kroman, Executive Vice President, Product and Technology at LivePerson. \"We're excited to be recognized across multiple Gartner reports, including this second time in a row in the Market Guide for Digital Customer Service and Support.\"\nTo learn more about LivePerson's solutions for enterprise conversations, visit liveperson.com, and download the Gartner Market Guide for Digital Customer Service and Support using your Gartner.com login.\n*Gartner Research Methodologies, Gartner Market Guide, November 8, 2023, https://www.gartner.com/en/res...