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LivePerson Recognized in the 2025 Gartner® Competitive Landscape: Digital Customer Service
NEW YORK, Sept. 25, 2025 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital
About this update from Liveperson, Inc.
[{"type":"text","content":"NEW YORK, Sept. 25, 2025 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced its inclusion in the Gartner \"Competitive Landscape: Digital Customer Service\" report. In the report, Gartner found that \"vendors from the CCaaS, CRM CEC and DCS markets are innovating to support evolving customer engagement needs such as conversation orchestration and channel-less experiences.\"1\n\n \n \n \n \n \n \n\n \n\"The market is evolving beyond siloed channels toward seamless, orchestrated conversations,\" said John Sabino, CEO of LivePerson. \"Our connected experience platform is built for this future, providing an open platform that empowers brands to automate, personalize, and scale engagement across all digital touchpoints.\"\nLivePerson's open platform approach allows enterprises to integrate with existing CRM and CCaaS systems rather than requiring a complete replacement, and the company's strategy aligns with several key market trends:\nOmnichannel Conversation Orchestration: The market is shifting to manage continuous conversations across channels, treating the dialogue rather than the channel as the core unit of interaction.AI-first Approach: AI is now fundamental to scaling conversations and enabling automation and personalization. LivePerson's platform supports bring your own LLM flexibility, a key capability noted in the report.Composability and Open Platforms: Vendors are emphasizing API-first architectures that allow businesses to build tailored solutions and enhance their existing technology stacks, a core tenet of LivePerson's strategy.With recent innovations in AI agents and synthetic customers, LivePerson believes it is positioned as a strategic partner for transformation, focusing on tangible business results like measurable ROI, efficiency improvements, and CSAT gains.\nSource: Gartner Research, Competitive Landscape: Digital Customer Service, By Ajit Patankar, Brian Doherty etc., Aug 2025.\nGARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only th...