Business
LivePerson launches EAI, a new class of AI that's Equal, Enterprise-Grade, and for Everyone
The next generation of artificial intelligence, embodied in Bella AI and the new Conversational Cloud, puts control back in the hands of businesses and
About this update from Liveperson, Inc.
[{"type":"text","content":"The next generation of artificial intelligence, embodied in Bella AI and the new Conversational Cloud, puts control back in the hands of businesses and individual users\nNEW YORK, May 16, 2023 /PRNewswire/ -- On the heels of its groundbreaking generative AI product launch, LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, has launched EAI, a new class of AI that is Equal, Enterprise-grade and for Everyone. EAI makes the power of generative AI and large language models accessible to businesses of all sizes — and even individuals — in a way that restores a sense of control and safety.\n\n \n \n \n \n \n \n\n \nThe dawn of generative AI has taken the world by storm, and organizations of all kinds are looking to implement it to boost productivity and drive better outcomes. But not all AI is created equal, and trusting your most valued data and relationships to AI systems you don't understand or can't control is tantamount to giving a stranger the keys to your home. LivePerson's EAI addresses these risks by creating experiences that are:\nEqual: EAI aims to reduce bias and make generative AI accessible in an equitable, responsible, and safe manner. It is built on the standards of EqualAI®, a nonprofit organization co-founded by LivePerson CEO Rob LoCascio that is a leading voice in the fight against bias in AI.Enterprise-grade: EAI is scalable, safe, and meets enterprise standards. Built on LivePerson's Conversational Cloud, it provides security and safety guardrails that keep data protected and deliver more accurate and credible responses. The technology integrates seamlessly into existing backend systems and meets the complex needs of large enterprises.For everyone: EAI not only delivers measurable business outcomes, but is also available for personal use. By democratizing AI and making it accessible to everyone, LivePerson is leading the way in building responsible and ethical AI that benefits everyone.\"When I started LivePerson in 1995, I dreamed about building technology that could profoundly change the world by connecting all of us in ways that feel truly human. Today, generative AI is finally making it possible to create those connections on a massive scale. But if we're going to use AI to help us fulfill the most important intentions in our lives, we need to restore trust in our control of technology,\" said R...