Business
LivePerson Announces Second Quarter 2020 Financial Results
-- Record results across segments fueled by strong execution and leadership in Conversational Commerce -- -- Generates 29% revenue growth YoY as brands turn
About this update from Liveperson, Inc.
[{"type":"text","content":"-- Record results across segments fueled by strong execution and leadership in Conversational Commerce --\n -- Generates 29% revenue growth YoY as brands turn to LivePerson to navigate voice call center disruption --\n -- Powerful operating leverage driven by revenue upside, automation initiatives and expense rigor --\n -- Raises 2020 revenue and profit guidance as surge in demand for conversational AI strengthens outlook --\n -- Launches The Conversational Cloud™, seamlessly interweaving LivePerson's best-in-class AI and messaging technologies into a single, enterprise-grade command center --\n\n\nNEW YORK, Aug. 4, 2020 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational solutions, today announced financial results for the second quarter ended June 30, 2020.\n\n \n \n \n \n \n \n\n \nSecond Quarter Highlights\nTotal revenue was $91.6 million for the second quarter of 2020, an increase of 29% as compared to the same period last year. Within total revenue, business operations revenue for the second quarter of 2020 increased 30% year over year to $84.0 million, and revenue from consumer operations increased 24% year over year to $7.6 million.\nLivePerson signed 7 seven-figure deals and 134 deals in total in the second quarter, including the addition of 47 new and 87 existing customer contracts. Trailing-twelve-months average revenue per enterprise and mid-market customer increased by greater than 25% in the second quarter to $395,000, up from $310,000 in the equivalent prior-year period.\n\"LivePerson delivered one of the best quarters in its history as it helped leading brands navigate one of the most challenging events in history,\" said CEO and Founder, Rob LoCascio. \"With work from home and social distancing the new normal, the concept of the traditional voice call center has become obsolete. Demand for our platform rose significantly in the second quarter as brands rushed to fill the void with AI-powered messaging. In fact, bot-powered conversations on our platform have doubled since year end. LivePerson's leadership in Conversational AI has crystallized in this new environment, and I believe the launch of our Conversational Cloud marks another major milestone in what will become one of the greatest shifts in digital commerce and care.\"\n\"LivePerson's solid execution during one of the wors...