Business
LivePerson announces new generative AI capabilities to supercharge agent experiences and measure the ROI of customer conversations
Advanced AI and analytics tools for the contact center and beyondwill debut with demos and keynotes at October 23 virtual Spark event Signet Jewelers, BECU,
About this update from Liveperson, Inc.
[{"type":"text","content":"Advanced AI and analytics tools for the contact center and beyondwill debut with demos and keynotes at October 23 virtual Spark event\nSignet Jewelers, BECU, Frost Bank, and Mr. Cooper Group will presenthow they leverage LivePerson for connected customer experiences \nNEW YORK, Oct. 15, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, today announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of AI-powered customer conversations.\n\n \n \n\n \nSet to debut on October 23, in the next installment of the company's signature Spark series, these innovative solutions transform the contact center by putting humans first. Ranging from a new agent command center unifying voice and messaging to enhanced analytics dashboards that unlock the full potential of conversation data, all of LivePerson's new and improved capabilities are based on decades of expertise working hand-in-hand with the world's top brands — and informed by billions of real customer interactions.\nFor the first time, all Spark presentations will be available to the general public.\n\"The world's largest brands are in the midst of a fundamental shift in how they do business — starting in the contact center. That's why we're focusing our latest product launch on the essential AI tools you need to connect and measure experiences across voice and messaging,\" said John Sabino, CEO of LivePerson. \"Join us at Spark for a first-hand look at how our incredible customers are using these tools to transform their businesses around AI-powered conversations.\"\nNew tools give agents command and control over AI for better CXThe path to enterprise transformation starts in the contact center. Traditional voice-centered contact centers are ripe for optimization, marked by inefficiencies that can be addressed quickly through digital and AI solutions. Simultaneously, today's consumers have very high expectations and are easily frustrated by slow, siloed, and generic experiences. LivePerson's new AI tools give brands and their human agents greater control over reducing inefficiencies and providing better customer experiences:\nAgent Workspace for Voice: brands can now bring their existing voice providers into LivePerson's best-in-class Age...