Business
LivePerson Announces Fourth Quarter 2024 Financial Results
-- Total Revenue of $73.2M, above the high-end of our guidance range -- -- Adjusted EBITDA above the high-end of our guidance range – NEW YORK, March 5, 2025
About this update from Liveperson, Inc.
[{"type":"text","content":"-- Total Revenue of $73.2M, above the high-end of our guidance range --\n-- Adjusted EBITDA above the high-end of our guidance range –\nNEW YORK, March 5, 2025 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) (\"LivePerson\", the \"Company\", \"we\" or \"us\"), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced financial results for the fourth quarter ended December 31, 2024.\n\n \n \n \n \n \n \n\n \nFourth Quarter Highlights\nTotal revenue was $73.2 million for the fourth quarter of 2024, a decrease of 23.3% as compared to the same period last year driven by customer cancellations and downsells.\nLivePerson signed 39 deals in total for the fourth quarter, consisting of 30 existing and 9 new customers. Trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased 2.5% for the fourth quarter to $625,000, up from approximately $610,000 for the comparable prior-year period. ARPC is calculated using recurring revenue which is consistent with the revenue base for calculating Net Revenue Retention.\n\"2024 was a transformative year for LivePerson, marked by strong progress against our strategy. We have reinvigorated our go-to-market capabilities and continued to innovate on our product offerings, resulting in three consecutive quarters of bookings increases, strong adoption of our Generative AI features and the launch of our voice and digital strategy. While our transformation is ongoing, I remain confident that the strong foundation we have built, combined with continued execution, position us for sustainable growth and profitability in the future.\" said CEO John Sabino.\n\"We are seeing increasing demand for AI agents and AI orchestration, traction for LivePerson as a leading solution for large enterprises in regulated industries, and growing interest from partners as three key themes influencing our results and validating our strategy. With three consecutive quarters of sequential bookings growth and improvement in other key commercial metrics, we expect to see continued improvement in the business in 2025,\" said CFO and COO John Collins.\nCustomer Expansion\nDuring the fourth quarter, the Company signed 39 total deals for the quarter, including 30 expansion & renewals and 9 new logo deals. Expansions & renewals included:\nA U.S.- ...