Business
LivePerson Announces Fourth Quarter 2021 Financial Results
-- Reported full year 2021 revenue growth of 28% to $469.6 million, and Q4 revenue of $123.8 million grew 21% year-over-year -- - Recently signed an
About this update from Liveperson, Inc.
[{"type":"text","content":"-- Reported full year 2021 revenue growth of 28% to $469.6 million, and Q4 revenue of $123.8 million grew 21% year-over-year --\n - Recently signed an eight-figure healthcare deal to massively scale and transform the healthcare industry -\n - Achieved Q4 automated messaging growth of 44% year-over-year across a strong customer base, paving the way to drive profitable growth -\n\n\nNEW YORK, Feb. 24, 2022 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) (\"LivePerson\" or the \"Company\"), a global leader in conversational AI, today announced financial results for the fourth quarter ended December 31, 2021.\n\n \n \n \n \n \n \n\n \nFourth Quarter Highlights\nTotal revenue was $123.8 million for the fourth quarter of 2021, an increase of 21% as compared to the same period last year. Within total revenue, business operations revenue for the fourth quarter of 2021 increased 21% year over year to $114.1 million, and revenue from consumer operations increased 21% year over year to $9.8 million. \nLivePerson signed seven seven-figure deals and 107 deals in total in the fourth quarter, comprising 27 new and 80 existing customer contracts. Trailing-twelve-months average revenue per enterprise and mid-market customer increased 31% in the fourth quarter to another record high of $610,000, up from approximately $465,000 in the comparable prior-year period.\n\"LivePerson delivered a record 2021 with revenue up 28% year-over-year and reaching $469.6 million, with automated messaging volume on our Conversational Cloud increasing 44% year-over-year due to our strong customer engagement,\" said founder and CEO Robert LoCascio. \"We expect 2022 to mark the next leg of our strategy to drive profitable growth within our core, our new voice AI capabilities, and our expansion into the space of AI assisted healthcare.\"\n\"While we are pleased with our performance in 2021, we see a more leveraged and scalable opportunity to accelerate profitable growth that focuses on platform innovations and strategic partners. With rapid expansion of new verticals and use-cases, longstanding, top-tier brands driving year-over-year usage growth, and the integration of new platform capabilities such as voice, we have a solid foundation to sustainably reach our long term goals for growth and profit,\" added CFO John Collins.\nCustomer Expansion\nDuring the fourth quart...