Business
LivePerson Announces First Quarter 2025 Financial Results
-- Total Revenue of $64.7 million, above the midpoint of our guidance range -- -- Adjusted EBITDA above the high-end of our guidance range -- NEW YORK, May 7,
About this update from Liveperson, Inc.
[{"type":"text","content":"-- Total Revenue of $64.7 million, above the midpoint of our guidance range --\n-- Adjusted EBITDA above the high-end of our guidance range --\nNEW YORK, May 7, 2025 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) (\"LivePerson\" the \"Company\", \"we\" or \"us\"), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced financial results for the first quarter ended March 31, 2025.\n\n \n \n \n \n \n \n\n \nFourth Quarter Highlights\nTotal revenue was $64.7 million for the first quarter of 2025, a decrease of 24.0% as compared to the same period last year, driven primarily by customer cancellations and downsells.\nLivePerson signed 50 deals in total for the first quarter, consisting of 45 existing and 5 new customers. Trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased 2.4% for the first quarter to $640,000, up from approximately $625,000 for the comparable prior-year period. ARPC is calculated using only recurring revenue, which is consistent with the revenue base for calculating Net Revenue Retention.\n\"In the first quarter of 2025, we delivered on our financial guidance and made strong progress against our strategy,\" said John Sabino, LivePerson's CEO. \"Our innovation without disruption approach continues to resonate, enabling customers to seamlessly adopt AI and digital capabilities within a single platform without a costly rip-and-replace. We advanced strategic partnerships to deliver greater value at scale, and are excited about the planned launch of our integration with Amazon Connect in the second quarter. We also saw continued growth in the adoption of our Generative AI suite among our enterprise customers, helping them drive better business outcomes. I remain confident that our strategy is closely aligned with our customers' evolving needs and expect that continued execution will drive sustained momentum across the business.\" \n\"We continue to observe growing enterprise demand for AI agents and orchestration,\" said John Collins, LivePerson's CFO and COO. \"While this demand has introduced new deal complexity associated with AI risk and compliance, this development aligns with LivePerson's focus on AI guardrails and its track record as a trusted partner in regulated industries.\"\nCustomer Expansion\nDuring the ...