Business
LivePerson and Sycurio partner to bring frictionless, secure payments to digital customer conversations
New partnership combines LivePerson's enterprise conversation platform with Sycurio's payment solutions to deliver convenient and secure customer experiences
About this update from Liveperson, Inc.
[{"type":"text","content":"New partnership combines LivePerson's enterprise conversation platform with Sycurio's payment solutions to deliver convenient and secure customer experiences \nNEW YORK and GUILDFORD, England, Aug. 7, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Sycurio™, the leading provider of seamless and secure digital payment experiences for contact centers, today announced a new partnership empowering enterprises to offer seamless, secure payments directly within the digital channels their customers prefer.\n\n \n \n \n \n \n \n\n \nWhen it comes to engaging with brands, customers across demographics and geographies increasingly favor more personalized, digital-first engagements, including experiences delivered via web and in-app messaging, SMS, WhatsApp, Apple Messages for Business, and more. Together, LivePerson and Sycurio's capabilities will empower enterprises to meet this demand at scale, orchestrating personalized digital conversations across channels that meet the highest standards for safe and secure payments.\nThe integration of LivePerson's Conversational Cloud platform with Sycurio.Digital aims to unlock a variety of benefits for the enterprise, including:\nImproved compliance adherence by removing contact center and remote agents from the scope of Payment Card Industry Data Security Standard (PCI DSS) complianceStreamlined payment processing with automatic validation of payment card data before transactions are processedGreater transaction record accuracy, ensuring up-to-date customer payment transaction recordsTracking live updates at every stage in the transaction and monitoring the complete journey of each payment linkImproved security, with sensitive payment data & PII not stored in and not touching the contact center environmentReduced cost and time commitment of maintaining PCI DSS complianceMeasurable improvements in customer experiences, including increased customer satisfaction (CSAT) scores, reduced average handle time (AHT), and faster first time to resolution (FTTR)Sycurio.Digital provides fast, convenient, and flexible digital payment links that enable organizations to take payments anywhere and everywhere. Offering consumers more choice at checkout, delivering better payment experiences, higher transaction success rates, and increased customer loyalt...