Business
LivePerson and Cohere to deliver better business outcomes with custom Large Language Models
Leading AI companies will work together to make it easy to create and deploy enterprise-grade LLMs adapted to specific business needs, both for LivePerson and
About this update from Liveperson, Inc.
[{"type":"text","content":"Leading AI companies will work together to make it easy to create and deploy enterprise-grade LLMs adapted to specific business needs, both for LivePerson and its customers\nNEW YORK and TORONTO, April 11, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced a pilot program with Cohere, the natural language processing platform enabling broad access to cutting-edge language generation and understanding technology. This program will allow enterprise brands to easily create and deploy custom Large Language Models (LLMs) that improve both customer engagement and business outcomes.\n\n \n \n \n \n \n \n\n \nWhile language AI technologies have attracted intense interest and even wonder, the realities and limitations of deploying them at the enterprise level have also led to deep concern about their readiness for customer-facing experiences — and their ability to actually drive better business results.\nLivePerson and Cohere intend to help enterprises overcome these barriers and put LLMs to work driving better customer engagement and business outcomes. The combination of LivePerson's industry-leading conversational platform and AI with Cohere's state-of-the-art language models will be designed to deliver:\nCustom LLMs for customer engagement, built on the enterprise's specific needs, goals, policies, and dataGuardrails preventing LLMs from \"hallucinating\" answers not grounded in reality and participating in off-topic or inappropriate discussionsThe ability to turn conversations with LLMs into direct action, like taking payments or solving fraudSignificant cost and time savings, with LLMs built and optimized directly in partnership with AI experts rather than requiring expensive in-house resources\"With Generative AI and LLMs, the best outcomes are driven by expansive data models and precision data sets. Combining Cohere's cutting-edge language models with our unparalleled expertise and data for customer engagement will set the new standard for using AI to communicate at the enterprise level,\" said LivePerson founder and CEO Rob LoCascio.\nLivePerson's AI is trained on a vast and rich data set — derived from a billion conversational interactions every month — and informed by 20+ years of experience managing brand-to-consumer interactions for the world's largest enterprises and integrat...