Business
LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation
Unified, deeply integrated Voice and Conversational AI system will help brands put customers in control of their experiences NEW YORK, Oct. 27, 2021
About this update from Liveperson, Inc.
[{"type":"text","content":"Unified, deeply integrated Voice and Conversational AI system will help brands put customers in control of their experiences\n\n\nNEW YORK, Oct. 27, 2021 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world's most advanced customer engagement platform for integrating communication systems with leading CRM and support services. \n\n \n \n \n \n \n \n\n \nThree powerful technologies combine to create a unified, AI-enabled system for customer experience.Through these acquisitions, three powerful technologies combine to create a unified, AI-enabled system for customer experience: VoiceBase's superior speech recognition and analytics capabilities, Tenfold's advanced voice, messaging, and CRM integrations, and LivePerson's industry-leading Conversational AI and asynchronous messaging. Brands can now enable natural, conversational consumer experiences that carry context and continuity across all channels, powered through a single automated voice and messaging desktop experience.\nAcquiring VoiceBase and Tenfold accelerates LivePerson's vision to help brands gain complete ownership and visibility over engagements in the channels customers care about, inclusive of voice and messaging. These companies bring voice intelligence and AI technologies to support LivePerson's upcoming voice capabilities within its world-class conversational AI messaging platform. \n\"Brands want to accelerate their use of Voice and Conversational AI with deep connective tissue into their systems,'' said Rob LoCascio, founder and CEO of LivePerson. \"It's my great honor to welcome VoiceBase and Tenfold's experts to the LivePerson family as we build the unified AI system behind 100% of conversations with the world's most innovative brands.\" \nVoiceBaseVoiceBase is a world-class voice analytics platform for the enterprise, built on advanced speech recognition technology, which transforms voice and messaging conversations into easily interpreted data and actionable insights. It works with leading brands like Grubhub, Twilio, Delta Dental, UserTesting, and Slice, and has out-of-the-box integrations with leading telephony and contact-center systems including RingCentral, Genesys, N...