Business
G2 Recognizes LivePerson as a Leader Across Multiple Spring 2025 Grid® Reports for AI-driven Customer Engagement
Based on real customer reviews, LivePerson earns top accolades for AI agent, chatbot, conversational marketing, bot platform, live chat, and customer
About this update from Liveperson, Inc.
[{"type":"text","content":"Based on real customer reviews, LivePerson earns top accolades for AI agent, chatbot, conversational marketing, bot platform, live chat, and customer self-service capabilities \nNEW YORK, April 2, 2025 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, has been named as a Leader in G2's Spring 2025 Grid reports for AI Agents, Chatbots, Conversational Marketing, Bot Platforms, Live Chat, and Customer Self-Service.\n\n \n \n \n \n \n \n\n \nG2, the world's largest and most trusted software marketplace, aggregates authentic user feedback to identify software companies and products that deliver genuine value. The Leader designation in G2 Grid® reports is reserved for vendors that consistently receive high ratings from real users while demonstrating significant market presence.\n\"We're honored to be recognized by G2 and our customers,\" said John Sabino, CEO of LivePerson. \"Being named a leader across multiple categories reflects the dedication of our team and the trust our customers place in us. We've been at the forefront of digital conversations for a long time, and it's rewarding to see that commitment recognized. We're excited to build on this momentum by partnering with the world's leading brands to deliver connected, personalized experiences at scale.\"\nG2 named LivePerson a Leader in the following Grids:\nAI Agents: virtual agents or assistants that allow businesses and customers to interact in a conversational and human-like manner, powered by the latest AI and machine learningChatbots: virtual agents or assistants used to conduct tasks or provide information based on written or spoken requestsConversational Marketing: engaging potential customers with personalized, one-on-one conversations en route to specific product recommendations or offersBot Platforms: tools used to build and deploy an AI chatbot or agentLive Chat: messaging with website visitors in real time via chat windowsCustomer Self-Service: platforms for end users, prospects, or customers to access information and perform tasks without the need for human assistanceLivePerson also achieved best-in-class rankings in G2's reports for AI agents and conversational support, including:\nEasiest AdminEasiest Set UpHighest User AdoptionTo learn more about LivePerson's solutio...