Business
G2 names LivePerson a Leader across multiple Fall 2024 Grid® reports for digital-first customer conversations
Based on buyer reviews, LivePerson earns top accolades for customer self-service, conversational marketing, chatbot, bot platform, and live chat capabilities
About this update from Liveperson, Inc.
[{"type":"text","content":"Based on buyer reviews, LivePerson earns top accolades for customer self-service, conversational marketing, chatbot, bot platform, and live chat capabilities\nNEW YORK, Oct. 8, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, has been named a Leader in G2's Fall 2024 Grid reports for Customer Self-Service, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat. These recognitions are based on user responses to reviews and questions on G2, the world's largest and most trusted software marketplace.\n\n \n \n \n \n \n \n\n \nG2 Grid reports represent the voice of real customers and are meant to help technology buyers select the best products for their businesses and learn from peers with similar experiences. Products in the Leader quadrant are rated highest by G2 users and achieve high scores for market presence.\nG2 named LivePerson a Leader in the following Grids:\nCustomer Self-Service: platforms for end users, prospects, or customers to access information and perform tasks without the need for human assistanceConversational Marketing: engaging potential customers with personalized, one-on-one conversations en route to specific product recommendations or offersChatbots: virtual agents or assistants used to conduct tasks or provide information based on written or spoken requestsBot Platforms: tools used to build and deploy an AI chatbot or agentLive Chat: messaging with website visitors in real time via chat windows\"Rankings on G2 reports are based on data provided to us by real software buyers,\" said Sara Rossio, Chief Product Officer at G2. \"Potential buyers know they can trust these insights when researching and selecting software because they're rooted in vetted, verified, and authentic reviews.\"\nLivePerson also achieved best-in-class rankings in G2's reports across AI agent and digital-first conversations categories, including:\nBest Meets RequirementsEasiest to UseEasiest AdminEasiest to Do Business WithHighest User Adoption\"While it's always gratifying to earn recognitions of our solutions, what sets G2 reports apart is that they're awarded based on our customers' reviews and ratings,\" said John Sabino, CEO of LivePerson. \"We're proud to have built this level of trust with the world's best-loved brands as we work hand-in-hand with them generati...