Business
Kyndryl launches Agentic Service Management to power AI-native infrastructure services and intelligent workflows
Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today launched its Agentic Service Management, which combines a maturity model, structured assessments and implementation blueprints to help enterprises transition from traditional service operations to autonomous, intelligent workflows at scale. Kyndryl's Agentic Service Management assesses alignment with emerging industry standards and governance frameworks for AI-native environments, allowing customers
About this update from Kyndryl Holdings, Inc.
[{"type":"text","content":"NEW YORK, April 2, 2026 /PRNewswire/ -- Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today launched its Agentic Service Management, which combines a maturity model, structured assessments and implementation blueprints to help enterprises transition from traditional service operations to autonomous, intelligent workflows at scale. Kyndryl's Agentic Service Management assesses alignment with emerging industry standards and governance frameworks for AI-native environments, allowing customers to adopt agentic IT service management with security and reliability as design principles.","length":634,"tagName":"p"},{"type":"image","alt":"Kyndryl logo (PRNewsfoto/Kyndryl)","displaySize":"","headline":null,"caption":"Kyndryl logo (PRNewsfoto/Kyndryl)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":300,"url":"https://media.zenfs.com/en/prnewswire.com/a77a63819bfbb033f885e3acca7210f6"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/maQY0U14D3ByyCejhD.0Dg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTUyOQ--/https://media.zenfs.com/en/prnewswire.com/a77a63819bfbb033f885e3acca7210f6","width":400,"height":300}},"href":"https://mma.prnewswire.com/media/1756212/Kyndryl_Logo_v1.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"Today's IT systems were not designed for agentic AI—creating a growing gap between what AI systems can do and what enterprise environments can reliably support. According to the Kyndryl Readiness Report, while more than two-thirds of organizations are investing heavily in AI, nearly half struggle to achieve meaningful returns. This is often because their governance, workflows and controls remain rooted in the pre-AI era.","length":428,"tagName":"p"},{"type":"text","content":""Most enterprise environments were built for people running tickets and tools, not for fleets of autonomous agents executing tasks across hybrid and multi-cloud estates—and this mismatch is limiting AI from moving out of pilots to outcomes," said Kris Lovejoy, Global Head of Strategy, Kyndryl. "You can't scale agentic workflows on top of operating models that were designed for manual work. Organizations need clear controls, repeatable practices and measurable stages of adoption so AI agents can act autonomously where appropriate—whi...