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Klaviyo Advances AI-first B2C CRM with the Launch of Marketing Agent and Customer Agent

BOSTON, September 25, 2025--Today at its flagship event K:BOS, Klaviyo (NYSE: KVYO) unveiled its Marketing Agent and broadly released its Customer Agent. Together they establish Klaviyo as the AI-first B2C CRM; unifying data, marketing, service, and analytics in one platform to give consumer brands a competitive advantage. These agents set the foundation for Klaviyo’s vision to become the first autonomous B2C CRM designed for the AI era.

articleKlaviyo, Inc. Series ASeptember 25, 20255/company/klaviyo-inc/news/klaviyo-advances-ai-first-b2c-133100166
Klaviyo Advances AI-first B2C CRM with the Launch of Marketing Agent and Customer Agent

About this update from Klaviyo, Inc. Series A

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