Business

Holiday Shopping Goes AI-First This Black Friday Cyber Monday, According to New Klaviyo Report

BOSTON, August 12, 2025--Klaviyo (NYSE: KVYO), the only CRM built for consumer brands, today released its 2025 Black Friday Cyber Monday (BFCM) Forecast, a global study of 7,000 consumers offering key insights into this year’s holiday shopping season. The findings show that AI is becoming central to how people shop and that holiday shopping is no longer confined to BFCM, but spread across a longer, more dynamic calendar.

articleKlaviyo, Inc. Series AAugust 12, 20254/company/klaviyo-inc/news/holiday-shopping-goes-ai-first-130000209
Holiday Shopping Goes AI-First This Black Friday Cyber Monday, According to New Klaviyo Report

About this update from Klaviyo, Inc. Series A

[{"type":"text","content":"More Than Half of Consumers Plan to use AI for Holiday Shopping, and Consumers Demand Personalized Discounts","length":108,"tagName":"p","attribs":{}},{"type":"text","content":"BOSTON, August 12, 2025--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the only CRM built for consumer brands, today released its 2025 Black Friday Cyber Monday (BFCM) Forecast, a global study of 7,000 consumers offering key insights into this year’s holiday shopping season. The findings show that AI is becoming central to how people shop and that holiday shopping is no longer confined to BFCM, but spread across a longer, more dynamic calendar.","length":441,"tagName":"p"},{"type":"text","content":"Holiday shopping used to be driven by the FOMO of BFCM with flashy deals and big discounts, but this is all changing. BFCM is still the biggest moment of the year for brands, but it’s no longer the only one that matters. To win, brands need to look beyond peak season and use AI to personalize every touchpoint in the customer journey, building loyalty that lasts all year long. Highlights from the survey include:","length":414,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"More than half of consumers plan to use AI to compare prices, search for products, and get personalized recommendations for BFCM this year","length":138,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Christmas, Black Friday and Cyber Monday remain the three most popular holidays to purchase items, but Mother’s Day and Prime Day are now in 4th and 5th place respectively","length":171,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Consumers want brands to offer deals or discounts on the products they have already browsed multiple times","length":106,"tagName":"p","attribs":{}}]}],"tagName":"ul","bulletedList":true,"length":415,"olType":false},{"type":"text","content":""BFCM is still the finale, but the journey starts months earlier and it’s more personalized and data-driven than ever," said Jake Cohen, Head of Industry & Insights at Klaviyo. "Our data shows that consumers aren’t just shopping earlier, they're shopping smarter. They expect brands to meet them with timely offers, personalized recommendations, and seamless experiences no matter the month or channel."","length":431,"tagName":"p"},{"type":"text","content"...

More updates from Klaviyo, Inc. Series A

BFCMholiday shoppingKlaviyoshoppingconsumersMother’s Day