Press release
JetBlue Brings Customers Added Peace of Mind with New Bag Tracking and Apple’s Share Item Location Features
New Capabilities Provide Customers with More Ways to Monitor and Help Recover Their Checked Bags NEW YORK--(BUSINESS WIRE)-- JetBlue (Nasdaq: JBLU) today
About this update from Jetblue Airways Corporation
[{"type":"text","content":"\nNew Capabilities Provide Customers with More Ways to Monitor and Help Recover Their Checked Bags\n\n\n NEW YORK--(BUSINESS WIRE)--\nJetBlue (Nasdaq: JBLU) today announced two major enhancements to its baggage experience: a new mobile app feature that provides customers with real-time updates on the status of their checked bags, and a new option that allows customers to securely share the location of an Apple AirTag or Find My network accessory placed inside their checked luggage.\n\n\n“We are constantly looking for ways to offer our customers a more convenient travel experience,” said Carol Clements, JetBlue’s Chief Digital and Technology Officer. “As part of our JetForward strategy, we’re focused on delivering the products and perks our customers want. This new in-app bag tracking feature, along with AirTag location sharing for baggage recovery, are designed to bring customers peace of mind when checking their bags with JetBlue.”\n\n\nThese new capabilities will give customers greater visibility into their bags’ journey and help expedite recovery in the rare event of a delay or mishandling. JetBlue consistently ranks among the top U.S. carriers for baggage handling, with fewer than 1% of customers experiencing a delay, according to U.S. Department of Transportation data. The airline continues to invest in innovative, customer-focused technology to deliver a more seamless travel experience.\n\n\nNew Baggage Tracking in the JetBlue Mobile App\nBuilding on the baggage status updates JetBlue already provides via email, the airline has introduced enhanced tracking in its mobile app, making it easier than ever for customers to stay informed. Travelers flying across JetBlue’s network can now access real-time updates on their checked bags directly within the app, putting everything in one convenient place. This added visibility not only streamlines the travel experience but also offers greater peace of mind by helping customers feel confident their bags are on the right track.\n\n\nApple’s Find My Integration Enhances JetBlue’s Baggage Support\nJetBlue is also adding support in the rare event a checked bag is delayed or misplaced. Customers who place an Apple AirTag or Find My network accessory in their bag can now choose to securely share its location with JetBlue’s Baggage Service team, helping the airline reunite customers with th...