Press release
JetBlue Awarded Best Airline for First/Business Class Customer Satisfaction by J.D. Power
JetBlue’s Premium Mint® Experience Ranked Highest in On-Board Experience, Airline Staff, Ease of Travel, Value for Price Paid and Level of Trust with Airline
About this update from Jetblue Airways Corporation
[{"type":"text","content":"\nJetBlue’s Premium Mint® Experience Ranked Highest in On-Board Experience, Airline Staff, Ease of Travel, Value for Price Paid and Level of Trust with Airline\n\n NEW YORK--(BUSINESS WIRE)--\nJetBlue (NASDAQ: JBLU) today proudly announced it has been ranked the top airline for first/business class customer satisfaction in the J.D. Power 2025 North America Airline Satisfaction Study. The award highlights the success of JetBlue’s Mint® premium experience, which has reshaped what travelers expect from business-class flying by offering comfort and standout service at a more competitive price point.\n\nJetBlue also ranked No. 1 in five of the seven dimensions evaluated by J.D. Power for first/business class, including on-board experience, airline staff, ease of travel, value for price paid and level of trust with airline, underscoring the excellence of the Mint experience and the airline’s commitment to reliable, caring service.\n\n“This honor reflects the incredible work of JetBlue’s crewmembers, who are committed to delivering an exceptional Mint experience from the moment they book our high-value fares to when they seamlessly reach their destination,” said Marty St. George, president, JetBlue. “Mint was built to shake up legacy premium travel, and this award demonstrates that our approach is working. Through our JetForward strategy, we’re staying focused on what we do best by offering great service, expanding premium experiences and prioritizing reliability for our customers.”\n\nJetBlue’s Mint Experience\nMint brings a fresh take on premium travel, combining comfort, personal service and thoughtful design. Available on select long-haul routes, Mint offers a boutique-style flight experience that stands out from traditional first/business class offerings. Key features include:\n\n\nHospitality-trained crewmembers who make every Mint customer feel at home\n\n\nFully lie-flat seats with Tuft & Needle® cushions, comforters and pillows\n\n\nCurated dining with restaurant-style small plates from NYC’s Delicious Hospitality Group restaurants Legacy Records, Charlie Bird and Pasquale Jones\n\n\n15-inch seatback screens with free movies, shows, live TV and more\n\n\nPremium benefits, including a dedicated Mint check-in line, priority security (at select airports), early boarding and preferred baggage claim\n\n\nAmenity kits by Caraa, pack...