Quail Creek Bank Chooses Jack Henry to Stay Competitive and Enhance Customer Experience

About this update from Jack Henry & Associates, Inc.

[{"type":"text","content":"Bank to gain automation, efficiencies, and integrated technology to support community growth \nMONETT, Mo., June 26, 2024 /PRNewswire/ -- Jack Henry™ (Nasdaq: JKHY) announced today that Quail Creek Bank selected Jack Henry to stay competitive in a growing market while improving both the customer and employee experience.\n\n \n \n \n \n \n \n\n \nQuail Creek Bank is a unique, single-location community bank in the heart of Oklahoma City, Oklahoma, with $800 million in assets. The bank, which celebrates its 50th anniversary this year, remains committed to its original philosophy of serving small businesses and individuals in the community. It plans to do so with a technology plan that will provide a leading digital experience, automation, and efficiencies, allowing the bank to focus its efforts on the community.\nOklahoma City is the 20th largest city in the U.S. and continues to grow at a steady rate. Over the years, the bank's competitive landscape has shifted from community banks to megabanks and regional institutions. This positions Quail Creek Bank to benefit from retaining its differentiators of local decision-making and ownership, and gain new business based on its reputation for quality customer service.\nThis new technology plan will support the bank's community approach and prepare it for the future. Jack Henry's SilverLake System® will automate internal processes and create efficiencies, while new capabilities like real-time payments, digital account opening, and electronic document delivery will improve the customer experience.\n\"Our main pain point, and the driver behind the core review process, was to improve efficiency. For example, changing a customer's address currently requires us to input the information manually through nine different systems,\" says Erin Batey, Chief Communications & Innovations Officer at Quail Creek Bank. \"The move to Jack Henry will transform the way our employees work, reduce errors, and provide more time to dedicate to our customers. If we are more efficient and stable, our customers get better products and an improved banking experience, and we can continue to provide the quality service we are known for.\"\nJack Henry's open ecosystem and the access to over 950 API-integrated, third-party fintechs was also a driver for Quail Creek Bank. \"The second step in our technology modernization...

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