Itron Collaborates with Microsoft to Enhance Utility Operations with Generative AI

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[{"type":"text","content":"Natural Language Queries on Itron’s Intelligent Edge Operating System to Significantly Improve Data Access\nLIBERTY LAKE, Wash., March 20, 2025 (GLOBE NEWSWIRE) -- Itron, Inc. (NASDAQ: ITRI), which is innovating new ways for utilities and cities to manage energy and water, is working with Microsoft to enhance the way utilities access data across their business operations, leading the utility industry with Grid Edge Intelligence. The companies are integrating Microsoft’s generative artificial intelligence (Gen AI) Copilot technology into Itron’s Intelligent Edge Operating System (IEOS), a global data platform, to enable utilities to use natural language queries to request information previously only available to their data scientists. Utilities will be able to more easily access essential data and insights needed to accelerate decision-making, increase innovation and manage repetitive tasks and queries quickly. The integrated solution will be available globally during the second quarter of 2025. Serving as a virtual assistant to utility operators, the AI-powered platform will allow utilities to access advanced analytics for electricity, gas and water distribution devices, as well as distributed energy resources such as wind, solar and battery storage. The collaboration will enable rich database queries with access to extensive data pools, leading to improved outcomes. Built and running on Microsoft Azure OpenAI Service, Itron’s Grid Edge Intelligence solutions ensure secure data processing at the grid edge. Initial applications that will use the AI-powered platform are Itron’s IEE Meter Data Management System and Operations Optimizer to enable common inquiries about metering, network and customer electricity usage. With the power of Gen AI, utilities will be able to query the platform to obtain the information they need, providing holistic answers and comprehensive insights. Equipped with natural language queries, IEOS with Microsoft Copilot will understand, interpret and generate questions and answers in a way that feels natural and intuitive. This will enable utilities and cities to improve and streamline their operations while offering a host of other key benefits, including: Customer Consumption Analysis: AI improves the ability to identify customers with unusual consumption patterns, such as super-users, and enables targeted...

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