ISG to Assess Workplace Services, Solutions Shaped by AI

About this update from Information Services Group, Inc.

[{"type":"text","content":"\nUpcoming ISG Provider Lens™ reports examine providers helping enterprises use technology and services powered by AI to evolve workplace experiences for employees\n\n STAMFORD, Conn.--(BUSINESS WIRE)--\nInformation Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study evaluating providers of workplace services and solutions to meet the evolving needs of employees in the age of AI.\n\nThe study results will be published in a series of comprehensive ISG Provider Lens™ reports geared to enterprise buyers. Six Future of Work – Services reports covering separate geographic markets and one Future of Work – Solutions report covering the global market are scheduled to be released in October.\n\nThe reports will evaluate providers of services, including workplace strategy and enablement, collaboration and next-generation experience, managed end-user technology, continuous productivity, smart and sustainable workplaces and AI-augmented workplaces, as well as solutions addressing digital employee experience and the AI-enabled digital workplace.\n\nEnterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.\n\n“Experience parity” is becoming a significant differentiator in the market, ISG notes. More employers want workplaces that deliver seamless experiences to employees regardless of their location or customer interaction. Employees, in turn, are seeking the freedom to select the technology they use in their workspaces, and are expecting ubiquitous access to devices, applications, data, workflow, documents and processes.\n\n“Collaboration and communication in the workplace are equally critical, involving internal and external tools such as AR, VR and XR. However, enterprises face challenges when integrating pre-pandemic infrastructure with post-pandemic capabilities. Overcoming them requires the expertise and support of third-party providers,” said Iain Fisher, director, ISG Provider Lens Research.\n\nFisher says GenAI is opening new avenues for increased employee productivity and efficiency. “Whether we are talking about devices, applications or associated networks, the...

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