Business
AI, Integration Boost Field Service Effectiveness, ISG Says
STAMFORD, Conn., February 17, 2026--Field service software is evolving into broad platforms enhanced with AI as enterprises seek end-to-end visibility and tighter coordination, ISG says.
About this update from Information Services Group, Inc.
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":480,"height":330,"url":"https://media.zenfs.com/en/business-wire.com/6c2c720dafe02e44a57b7775bea8b4cd"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/xLUsaIxGd6HZ8xRMJXu.8A--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTY2MDtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/6c2c720dafe02e44a57b7775bea8b4cd","width":480,"height":330}},"lazy":false},{"type":"text","content":"Enterprises adopt comprehensive platforms for efficient, predictive service planning and delivery meeting industry requirements, new research says","length":146,"tagName":"p","attribs":{}},{"type":"text","content":"STAMFORD, Conn., February 17, 2026--(BUSINESS WIRE)--Field service delivery software is rapidly evolving into broad-based platforms enhanced with AI as enterprises seek end-to-end visibility and tighter coordination, according to new research from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).","length":352,"tagName":"p"},{"type":"text","content":"The 2026 ISG Buyers Guides™ for Field Service Management provide the rankings and ratings of 37 software providers and their products for the deployment, management and support of technicians serving customers in the field. The series includes industry-specific Buyers Guides for healthcare and manufacturing field service and a guide to emerging field service software providers. The research finds that field service management (FSM) is becoming a platform-centric discipline as the planning and delivery of field service grow more complex. Enterprises increasingly treat FSM platforms as foundational systems for operational resilience, integrating multiple activities.","length":672,"tagName":"p"},{"type":"text","content":""Companies want control over the whole field service lifecycle so they can adapt to new requirements in real time and meet rising customer expectations," said Keith Dawson, director of research, Customer Experience, at ISG. "The broader the platform, the easier it is to view and manage processes for maximum efficiency."","length":341,"tagName":"p"},{"type":"text","content":"Using field service platforms, enterprises are digitalizing service processes more comprehensively, ISG finds. They ...