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ICMI Reveals 2024 ICMI Global Contact Center ...
ICMI Reveals 2024 ICMI Global Contact Center ....
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[{"type":"text","content":"\n\n \n \nICMI's Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable growth and change in the industry, today announces the finalists for the ICMI Global Contact Center Awards. The awards honor and recognize the companies, contact centers and individuals leading the industry forward.\n\n\nICMI's Contact Center Expo takes place October 21-24 at the Loews Royal Pacific Resort in Orlando, Florida. Register here.\n\n\n\"Congratulations to all of the finalists and participants of the ICMI Global Contact Center Awards program! This year, we were blown away by the quality of submissions and incredible dedication from frontline workers, managers and teams who deliver outstanding customer experiences daily. We can't wait to celebrate their achievements in the contact center industry at our upcoming awards ceremony in October,\" said Cindee Stott, Event Director at ICMI's Contact Center Expo.\n\n\nThe 2024 ICMI Global Contact Center Awards finalists include:\n\n\nTeam Awards\n\n\nBest Large Contact Center\nAmica Mutual Insurance Company\nCox Automotive\nUPMC Health Plan\nUPMC Scheduling Services\n\nBest Medium Contact Center \nCord Blood Registry by Cooper Surgical\nDAT Freight & Analytics\nPathward Tax Division\nWebMD Health Services\n\nBest Small Contact Center \nGopher Sport\nOneCause\nStarTech.com\nSTCU\nWebCE\n\nBest Digital Customer Experience \nCathay Life Insurance Co., Ltd\nSamsung Electonics of America NAHQ CS\nTeleperformance & Grypp for Beko\nVystar\n\nBest Strategic Value to the Organization \nEtech Global Services\nPremier BPO\n\nBest Contact Center Culture \nAmica Mutual Insurance Company\nNavy Federal Credit Union\nSCAN Health Plan\nShowdown Displays\nUPMC Health Plan\nWebMD Health Services\n\nBest Learning & Development Program \nEtech Global Services\nStarTech.com\nTransparent BPO\nUPMC Scheduling Services\n\nBest Outsourcing Provider \nMovate Inc.\nPremier BPO\n\nBest New Technology Solution \nCognigy\neGain Corporation\nKlearcom\nQuiq\n\nIndividual Awards \n\nBest Contact Center Agent \nJaid Burton, Showdown Displays\nTheresa Butcher, DAT Solutions\nSara Hardy, WebMD Health Services\nThad Hubbell, WebMD Health Services\nChelsea Lochas, Navy Federal Credit Union\nMandelyn \"Mandi\" Vera, Navy Federal Credit Union\n\nBest...