Business
ICMI Global Contact Center Awards Finalists A...
ICMI Global Contact Center Awards Finalists A....
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[{"type":"text","content":"\n\n \n \nICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the finalists for the ICMI Global Contact Center Awards. The awards honor and recognize the companies, contact centers, and individuals leading the community forward.\n\n\nICMI’s Contact Center Expo takes place October 16-19 at the Loews Royal Pacific Resort in Orlando, Florida. Register here.\n\n\n“Congratulations to all of the finalists and to all who have competed in the ICMI Global Contact Center Awards program. The program recognizes the frontline workers, managers and teams who deliver an excellent customer experience and employee experience in a fast-paced and dynamic work environment. We are excited to celebrate the greatness in the contact center industry at our awards ceremony this fall,” said Cindee Stott, Event Director, ICMI’s Contact Center Expo.\n\n\nThe 2023 ICMI Global Contact Center Awards finalists include:\n\n\nIndividual Awards\nBest Contact Center Agent\n\n\n\nTiffany Ireland, WebMD Health Services\n\n\n\nNicole Hood, PCI, Publishing Concepts\n\n\n\nJean-Nicolas Senzig, Navy Federal Credit Union\n\n\n\nWildalys Velazquez, KO Business Solutions\n\n\n\nDaniel Smith, Premier BPO, Inc.\n\n\n\nTina Toves, DAT Freight & Analytics\n\n\n\nBest Contact Center Supervisor\n\n\n\nKayla La Cross, FloSports\n\n\n\nVictoria Philpot, Navy Federal Credit Union\n\n\n\nBest Contact Center Manager\n\n\n\nTim Maurer, Bluegreen Vacations\n\n\n\nJohannah Moreno, Peak Support\n\n\n\nPhillip Davis, PCI, Publishing Concepts\n\n\n\nBest Contact Center Trainer\n\n\n\nScott Kilberg, Showdown Displays\n\n\n\nBest Contact Center Workforce Manager\n\n\n\nDr. Debra Bentson, Kaiser Permanente\n\n\n\nBrooks Truel, UPMC Health Plan\n\n\n\nCustomer Hero Award\n\n\n\nTyda Marco, DAT Freight & Analytics\n\n\n\nTrisha Cuenco, Premier BPO\n\n\n\nTeam Awards\nBest Strategic Value to the Organization\n\n\n\nOSF OnCall\n\n\n\nIntuit\n\n\n\nVerint\n\n\n\nBluegreen Vacations\n\n\n\nShell\n\n\n\nBest Small Contact Center\n\n\n\nOneCause\n\n\n\nVerint\n\n\n\nRelias\n\n\n\nApexus\n\n\n\nPeopleForce\n\n\n\nBest Medium Contact Center\n\n\n\nDAT Solutions\n\n\n\nWebMD Health Services\n\n\n\nBluegreen Vacations\n\n\n\niRob...