Business
ICMI and HDI Assist Organizations When Weakne...
ICMI and HDI Assist Organizations When Weakne....
About this update from Informa Plc
[{"type":"text","content":"\n\n \n \nICMI, the leading global provider of comprehensive resources for customer management professionals, and HDI, the leading organization dedicated to elevating service and support across the enterprise, understand business critical disruptions and the challenges they create. With over 35 years expertise, ICMI and HDI help organizations manage unexpected situations better.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240725698812/en/\n“Over the last few days, we have all watched as the IT disaster has shattered our connected world. In crisis situations like this one, weaknesses and gaps become apparent quickly,” said Tara Gibb, Senior Director, ICMI and HDI. “Don't wait for the next crisis to upskill your team. We know how this can impact your teams and how exhausting it can be to handle the pressures and demands associated with a crisis situation. ICMI and HDI are known for providing customized insights that can be acted on immediately, drive measurable efficiencies and deliver positive fiscal impact. Our proven and highly rated training can help any organization build confidence and knowledge and increase retention.”\n\n\nICMI offers events, training, consulting, resources and community to assist the contact center community. Tap into their:\n\n\n\nTraining: From role-based courses such as customer service representative through leadership and topic-based courses aligned with key critical contact center practices like AI, workforce management, quality and metrics, customer experience, ICMI works with contact center professionals to fortify a team's skills and competencies.\n\n\n\nConsulting: ICMI consultants provide in-depth assessments and solutions resulting in sustainable improvements to customer experiences and business outcomes. ICMI is results-driven and works to make a significant impact on the way contact centers are delivering strategic value to the rest of their organization. This is accomplished through a comprehensive assessment of a customers’ contact center operations management, people management, technology and customer access strategy that is aligned with ICMI's contact center site certification standard.\n\n\n\nICMI’s Contact Center Expo: The event takes place October 21-24 at the Loews Royal Pacific Resort in Orlando, Florida and brings...