Business
Infobird upgrades its intelligent interactive training product
An innovative AI application that can start a new era for corporate training BEIJING, Dec. 3, 2021 /PRNewswire/ -- Infobird Co., Ltd (Nasdaq: IFBD)
About this update from Infobird Co., Ltd
[{"type":"text","content":"An innovative AI application that can start a new era for corporate training\n\n\nBEIJING, Dec. 3, 2021 /PRNewswire/ -- Infobird Co., Ltd (Nasdaq: IFBD) (\"Infobird\" or the \"Company\"), a software-as-a-service provider of innovative AI-powered, or artificial intelligence enabled, customer engagement solutions in China, announced that it has upgraded its cloud-based intelligent interactive training SaaS product to empower enterprises to improve the efficiency and effectiveness of sales and customer service representatives training by leveraging technologies such as AI chatbots. By simulating a real-life training experience, sales or customer service representatives are able to get trained with a virtual customer anytime, anywhere in the world. The upgraded product now also supports training in English for clients with international training needs. When combined with the company's intelligent quality inspection product, these two products can create a closed-loop management of customer engagement and training of sales or customer service representatives. This could further drive additional business values for enterprises in the future.\nSales and customer service representatives training has always been important for enterprises to efficiently acquire and serve customers with high quality service. However, due to reasons such as low barrier to entry of the industry and high pressure of the working environment, the turnover rate for sales and customer service representatives tends to be very high. According to the Harvard Business Review \"Here's What Happens When You Focus on Employees to Better Serve Your Customers,\" the average turnover rate of customer service representatives can reach up to 45% from the perspective of call center customer service alone. Therefore, it has become urgent for enterprises to find ways to improve the efficiency and effectiveness of sales and customer service representative training.\n\"With our past many years of experience in customer engagement business, we have gained a deep understanding of enterprises' sales and customer service management training problem areas. The traditional way of training is just not as effective, when taking in consideration of the high turnover rate as well as the constantly renewed communication scripts between representatives and customers,\" said Yimin Wu, Chief E...