Business
Infobird Signs Contract with Taikang Healthcare Investment Holdings to Upgrade Contact Center and AI Chatbot Services for Elder Care
Digital contact center and chatbots provide efficient and intelligent customer services to enhance visibility across the organization, as well as higher
About this update from Infobird Co., Ltd
[{"type":"text","content":"Digital contact center and chatbots provide efficient and intelligent customer services to enhance visibility across the organization, as well as higher customer satisfaction\n BEIJING, April 5, 2022 /PRNewswire/ – Infobird Co., Ltd (NASDAQ: IFBD) (\"Infobird\" or the \"Company\"), a leading provider of AI-powered customer engagement solutions in China, today announced that it signed a cooperation agreement with Taikang Healthcare Industry Investment Holdings Co., Ltd. (referred to as \"Taikang Healthcare Investment Holdings\",). Taikang Healthcare Investment Holdings is a wholly-owned subsidiary of Taikang Insurance Group, specializing in investment and development, asset management and operation services for the medical care and health industry. Taikang Healthcare Investment Holdings has a registered capital of 3 billion RMB, which is the core platform and carrier for Taikang's large and growing healthcare business.\nThrough this cooperation, Infobird will provide its full suite of digital contact center solutions to assist Taikang Healthcare Investment Holdings telemarketing and customer service department, home care service center and high-quality elderly care community and create an omni-channel intelligent contact solution to comprehensively improve the efficiency and quality of customer service.\nTaikang Healthcare Investment Holdings owns a number of professional medical care brands such as Taikang Community, Taikang Healthcare, Taikang Ultimate Concern, and Taikang Healthcare Investment Fund , providing people with high-quality elderly care, rehabilitation care and medical and health services, changing the Chinese people's concept of healthy elderly care and lifestyle. With more than ten years of experience in the health industry, Taikang Healthcare Investment Holdings has been a leader in identifying and addressing the healthcare needs of its customers, and has become a core provider of medical and elder care in China. Taikang Healthcare Investment Holdings continues to innovate and deeply cultivate the elderly life care industry.\nIn the context of the rapid development of the elderly care industry, Taikang Healthcare Investment Holdings has also ushered in the \"golden period\" of rapid corporate development. As of the end of 2020, Taikang Healthcare Investment Holdings 's physical elderly care operating agencies cov...