Business
Intouch Insight Ltd. Accelerates its Software Platform for Customer Experience Management
Intouch Insight Ltd. Accelerates its Software Platform for Customer Experience Management ...
About this update from Intouch Insight Ltd.
[{"type":"text","content":"\n\n\n\nIntouch Insight Ltd. Accelerates its Software Platform for Customer Experience Management\n\n/* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n\n\n\n\n\n\n\nCanada NewsWire\nOTTAWA, Sept. 6, 2017\n\n\n\nOTTAWA, Sept. 6, 2017 /CNW/ - Intouch Insight Ltd. (\"Intouch\") (TSXV: INX) today announced that it intends to complete a financing to accelerate the market entry of its unique Intouch Customer Experience Management software (\"iCEM\"). \n\nIntouch has completed the update of its current software technology, that provides a unified platform across all its product lines - IntouchCapture, IntouchShop, IntouchAudit, IntouchSurvey, and IntouchCheck. The company has also launched its platform portal IntouchIntelligence which allows clients to receive their data and analysis from Intouch through a single dashboard interface regardless of which, or how many, products they purchase from the company. Clients are already benefiting from the portal and its ability to provide them with a more holistic view of the programs that they run with Intouch on both a location by location and an aggregated basis.\n\nIntouchIntelligence was designed to form the foundation of the company's new Intouch Customer Experience Management software. One of the biggest challenges for today's marketing, operations, and sales departments is the management of the many sources of information in a heterogeneous 'voice of the customer' world. With its powerful dashboards, the iCEM software platform creates a unified view and single point of contact for an organization to listen to their customers through any input desired, analyze the data, and enable action steps to be created, distributed and tracked to ensure that issues are being resolved. The new iCEM software becomes the single point of contact tool for companies who wish to measure ROI while they test and implement new customer experience and operational strategies.\n\nTo date, Intouch has funded its development efforts and entry in to the Customer Experience Management software market from internal cash flows. However, Intouch sees a large opportunity in ...