Business
ibex and Wixcorp Announce Strategic Partnership to Digitally Transform Healthcare Patient Experiences
Partnership Integrates World-Class Customer Support with Innovative Cloud-Based Technology to Simplify Payment Services and Billing Support WASHINGTON, June
About this update from Ibex Limited
[{"type":"text","content":"Partnership Integrates World-Class Customer Support with Innovative Cloud-Based Technology to Simplify Payment Services and Billing Support\nWASHINGTON, June 02, 2021 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, and Wixcorp, provider of industry-leading patient-facing revenue management solutions, today announced a strategic partnership that will enhance the patient financial experience across the healthcare vertical. The movement toward patients as healthcare consumers, COVID-19-driven digital transformation, and sharp financial declines have accelerated the need for digital experiences that combine outsourced billing support with self-pay options that make the patient experience simple and easy. Unfortunately, hospitals and providers are behind the curve when it comes to evolving their business models. To address this need, ibex and Wixcorp are launching a joint solution that combines industry-leading customer support with a transformative suite of innovative, cloud-based patient financial solutions to increase patient satisfaction by converting traditional financial complexities into a simple, intuitive and engaging experience. “COVID-19, along with other market pressures, has forced many healthcare organizations to accelerate the digital transformation of their business models as the age of healthcare consumerism takes hold,” said Bob Dechant, CEO, ibex. “We are excited to partner with Wixcorp, combining ibex’s best-in-class customer support with their innovative technology to reduce costs and financial pressure for our healthcare customers, while revolutionizing their patient experience in today’s digital world.” The ibex Wixcorp solution optimizes the patient journey, providing a consumer-facing revenue management solution that supports and empowers their customers’ patients. This includes technology-driven cost estimation, scheduling, and self-pay payment options all embedded in Wixcorp’s Redde technology platform. Customers also benefit from experienced business process outsourcing provided by ibex, leveraging its world-class contact center operations and customer support agents to provide exceptional billing customer service. “Future growth and success for the healthcare industry is predicated in large part by prov...