Business
Hydro One is the first electricity provider in Ontario to offer customers the option to report power outages by text
Hydro One is the first electricity provider in Ontario to offer customers the option to r...
About this update from Hydro One Limited
[{"type":"text","content":"\n \n \n \n Hydro One is the first electricity provider in Ontario to offer customers the option to report power outages by text\n \n \n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n \n \n \n \n \n \n Canada NewsWire\n \n \n \n \n \n TORONTO\n \n ,\n \n Oct. 27, 2021\n \n /CNW/ - Today, Hydro One revealed a new feature that allows customers to report power outages by text. Customers experiencing a power outage can text WATTS (92887) to Hydro One and will receive updates on power outage restoration status and times. This new service offering builds on the company's commitment to provide excellent customer service and innovative tools. The company continues to offer customers more choice through account customization along with the rollout of new features and easy to use self-serve tools that customers expect, including updates on power outages and high usage notifications by text.\n \n \n \n \n \n \n \n \n \n \"We are always listening to our customers and supporting their evolving needs by offering more choices, whether it is through increased account customization or new self-serve tools that make their lives easier,\" said\n \n Jason Fitzsimmons\n \n , Chief Corporate Affairs and Customer Care Officer, Hydro One. \"We're in a digital age where consumers expect mobile self-serve tools available at their fingertips and we are proud to be the first electricity provider in\n \n Ontario\n \n to offer customers the option to report their outage to us by text.\"\n \n \n Hydro One is a recognized leader in storm response and this new feature complements the company's existing customer outage tools, which include outage alerts and an outage map and app where outages can also be reported. To further support customers, Hydro One also introduced increased account flexibility, customization and choice with new features such as the option to choose your own billing due date and flattening usage spikes from temperature fluctuations with balanced billing. Customers can visit\n \n HydroOne.com/OutageAlerts\n \n to register for outage alerts along with other valuable tools and services.\n \n \n The ...