Press release
Huntington Mobile App Ranks Highest Among Regional Banks in the J.D. Power 2020 U.S. Banking Mobile App Satisfaction Study for the Second Year in a Row
Award reflects Huntington's continued focus on listening to customers and delivering exceptional digital tools COLUMBUS, Ohio, Aug. 19, 2020 /PRNewswire/ --
About this update from Huntington Bancshares Incorporated
[{"type":"text","content":"Award reflects Huntington's continued focus on listening to customers and delivering exceptional digital tools\n\n\nCOLUMBUS, Ohio, Aug. 19, 2020 /PRNewswire/ -- Huntington Bank (Nasdaq: HBAN; www.huntington.com) has claimed the top spot among regional banks in the J.D. Power 2020 U.S. Banking Mobile App Satisfaction Study for the second year in a row.\n\n \n \n \n \n \n \n\n \n\"This award demonstrates Huntington's long-standing commitment to listening to customers and innovating digital solutions to meet their needs,\" said Andy Harmening, senior executive vice president and director of consumer and business banking. \"Our customers' banking habits and preferences are changing now more than ever due to the pandemic, so I'm pleased to see this recognition as it comes during a time when many of our customers are turning to our digital tools more and more, specifically our mobile app.\" \nThe 2020 U.S. Banking Mobile App Satisfaction Study benchmarks satisfaction with financial institution applications for banking account management in the United States. The methodology addresses financial institutions' needs for market-specific insights with an enhanced sampling structure to identify benchmarks. Regional banks with $55B to $150B in deposits were eligible to be included in the rankings for the 2020 U.S. Banking Mobile App Satisfaction Study.\nRecent Huntington innovations to Online Banking and the Huntington Mobile app include The Hub, the bank's digital-banking experience, and Heads Up®, a digital messaging platform. Both tools were developed in direct response to customer feedback and provide real-time insights about spending and saving, offer simple tools to track spending and achieve savings goals, helping customers make more informed decisions about their money. \n\"Our goal has always been to make banking easier by first listening to customers and then innovating on their behalf,\" Harmening said. \"Huntington continues to focus on proactively looking out for our customers by producing best-in-class digital tools to help customers achieve their financial goals.\"\nThe J.D. Power 2020 U.S. Banking Mobile App Satisfaction Study measures overall satisfaction with mobile banking based on four different factors: \nNavigation Visual appeal Speed Information/contentHuntington's continued innovations for customers are rooted in its...