Business
Payments industry races toward AI-driven future, but lacks guardrails and confidence, according to new HCLTech report
HCLTech (NSE: HCLTECH.NS) (BSE: HCLTECH.BO), a leading global technology company, today announced the findings of its latest payments industry research. The research underscores a payments industry advancing rapidly toward an AI-enabled, autonomous future, while simultaneously confronting significant challenges related to trust, regulatory preparedness, and the constraints of legacy systems and infrastructure.
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[{"type":"text","content":"Research finds 99% of organizations are using AI, yet 91% of executives express concern about risks; 60% find AI fraud detectors ineffective","length":140,"tagName":"p","attribs":{}},{"type":"text","content":"NEW YORK, LONDON and NOIDA, India, Sept. 29, 2025 /PRNewswire/ -- HCLTech (NSE: HCLTECH.NS) (BSE: HCLTECH.BO), a leading global technology company, today announced the findings of its latest payments industry research. The research underscores a payments industry advancing rapidly toward an AI-enabled, autonomous future, while simultaneously confronting significant challenges related to trust, regulatory preparedness, and the constraints of legacy systems and infrastructure.","length":479,"tagName":"p"},{"type":"image","alt":"HCLTech_Logo","displaySize":"","headline":null,"caption":"HCLTech_Logo","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":72,"url":"https://media.zenfs.com/en/prnewswire.com/e2ca27c341f9add4c430e660d8b7e60d"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/e2XJqN56N32A9r0lSEj95w--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTEyNztjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/e2ca27c341f9add4c430e660d8b7e60d","width":400,"height":72}}},{"type":"text","content":"The report highlights a paradox: while AI is seen as essential for balancing frictionless customer experiences with fraud protection, organizations lack the governance and infrastructure to deploy it responsibly. Nearly half (49%) operate without formal AI policies, and concerns about hallucinations, synthetic fraud and data leakage are widespread. This is truer for continental Europe, where only 19% of European executives feel fully prepared for the future of payments.","length":474,"tagName":"p"},{"type":"text","content":"Additional key findings include:","length":32,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"AI is everywhere — but trust is not. While 99% of organizations use AI in payment operations, 91% of executives express concern about its risks, and 60% find current AI fraud detection tools ineffective.","length":203,"tagName":"p"}]},{"val":[{"type":"text","content":"While the future is autonomous, leaders aren't ready. Over half (52%) of organizations expect to become autonomous within 18–24 months, yet only 17% are fully operating in that mode.","length":186,"tagName":"p...