Business
Harte Hanks Generates 12% Revenue Growth, Delivers $0.39 in EPS for the First Quarter of 2022
Net Income Improves by $5 Million with Growth Across the Business CHELMSFORD, Mass., May 12, 2022 /PRNewswire/ -- Harte Hanks, Inc. (NASDAQ: HHS), a global
About this update from Harte Hanks, Inc.
[{"type":"text","content":"Net Income Improves by $5 Million with Growth Across the Business\nCHELMSFORD, Mass., May 12, 2022 /PRNewswire/ -- Harte Hanks, Inc. (NASDAQ: HHS), a global customer experience company, today announced financial results for the first quarter, the period ended March 31, 2022.\n\n \n \n \n \n \n \n\n \nFirst Quarter Financial Highlights\nRevenues improved by 12% to $49.0 million, compared to $43.8 million in the same period in the prior year.Growth was broad-based, with revenue for each segment increasing, led by 28% growth in Fulfillment & Logistics services and 7% growth in Customer Care.Diluted EPS of $0.39 for the first quarter of 2022 vs. $(0.28) for the same period in the prior year.Operating income of $3.9 million, compared to an operating loss of $0.9 million in the same period in the prior year.Net income of $3.3 million, compared to a net loss of $1.8 million in the same period in the prior year.EBITDA improved to $4.5 million compared to negative $0.2 million in the same period in the prior year.1Segment Highlights\nCustomer Care, $17.8 million in revenue, 36% of total - Revenue increased by 7.2%, or $1.2 million, from the prior year quarter and year-over-year EBITDA improved to $3.5 million from $2.6 million. New business wins for the quarter included:A premium television network expanded its existing services with Harte Hanks Customer Care, from event based to ongoing steady state work. Consistent delivery by Harte Hanks' Philippines team led to high levels of customer satisfaction and contributed to the client's decision to expand their services. An existing Fulfillment & Logistics client experienced a production issue with a consumer product and hired Harte Hanks to respond to its customers concerns and facilitate returns. Within a week's notice, Harte Hanks Customer Care hired and onboarded over 200 agents to proactively engage with our clients' consumers.Fulfillment & Logistics Services, $18.4 million in revenue, 38% of total - Revenue increased by 28.4%, or $4.1 million, compared to the prior year quarter; and year-over-year EBITDA improved to $2.4 million from $1.2 million. New business wins for the quarter included:A large nutritional CPG partner engaged Harte Hanks to fulfill and distribute custom sample kits of their top selling nutritional drinks to key consumer demographics.A growing eCommerce alternative t...