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Insurers Adopt GCCs to Address AI Needs, Strengthen Operations
STAMFORD, Conn., December 10, 2025--Insurance enterprises are establishing global capability centers that can attract AI resources and expand capabilities amid market changes, ISG says.
About this update from Gcc Sab De Cv
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":480,"height":330,"url":"https://media.zenfs.com/en/business-wire.com/8a3d361eb5d3505bd04b02b9e510d178"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/P90bAkpOBGJpEd9RqugyvQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTY2MDtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/8a3d361eb5d3505bd04b02b9e510d178","width":480,"height":330}},"lazy":false},{"type":"text","content":"Providers help enterprises establish offshore centers for quicker access to talent, technology modernization, ISG Provider Lens® report says","length":140,"tagName":"p","attribs":{}},{"type":"text","content":"STAMFORD, Conn., December 10, 2025--(BUSINESS WIRE)--Insurance enterprises are partnering with service providers to establish global capability centers (GCCs) that can attract AI resources, reduce costs, expand capabilities and improve operational resilience amid market changes and economic uncertainty, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.","length":466,"tagName":"p"},{"type":"text","content":"The 2025 ISG Provider Lens® global Insurance Services – Strategic Capabilities (Insurance GCCs by Service Providers) report finds that insurance carriers are adopting GCC implementation models offered by providers to address current and future business challenges. Inflation, shortages of AI and other skills, new competitors and rapid advances in AI challenge traditional approaches to expanding operations. Many carriers are establishing GCCs in phases to allow for faster setup, more predictable costs and lower risk.","length":520,"tagName":"p"},{"type":"text","content":""AI capabilities are crucial to staying competitive in the insurance industry, but many insurers lack the technology resources to achieve them while managing legacy systems and meeting operational demands," said Dennis Winkler, director, Insurance, at ISG. "GCC models provide practical options to add AI and other capabilities quickly and integrate them over time."","length":386,"tagName":"p"},{"type":"text","content":"Insurers are choosing among several provider GCC models depending on their needs and capabilities. These include bu...