Business
Goosehead Insurance Chooses Vonage to Power Contact Centers Across the U.S.
Integration with Salesforce, speech analytics key to driving enhanced client experience for 2,000+ insurance agents HOLMDEL, N.J., Feb. 1, 2023 /PRNewswire/
About this update from Goosehead Insurance, Inc.
[{"type":"text","content":"Integration with Salesforce, speech analytics key to driving enhanced client experience for 2,000+ insurance agents\nHOLMDEL, N.J., Feb. 1, 2023 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Goosehead Insurance, Inc. (NASDAQ: GSHD), a rapidly growing, independent personal insurance agency, to provide contact center capabilities to its more than 2,000 insurance agents across the U.S. With Vonage Contact Center for Salesforce, Goosehead is arming its agents with the ability to create meaningful engagement with clients and prospects, from anywhere and across any communication channel - voice, video, SMS, social messaging and chat.\n\n \n \n \n \n \n \n\n \nKey to Goosehead's decision to implement Vonage Contact Center is its integration with Salesforce.Key to Goosehead's decision to implement Vonage Contact Center (VCC) is its integration with Salesforce, which Goosehead utilizes to manage its client and partner base. With this partnership, Goosehead agents will now be able to easily integrate their client data in Salesforce with VCC to deliver a more personalized client experience. As Goosehead continues to scale, Vonage also provides a solution that is agile enough to grow and evolve with the company's rapidly changing needs.\n\"Like Vonage, Goosehead is hyper-focused on the needs of its clients. With Vonage Contact Center for Salesforce, Goosehead agents have what they need to engage with their clients on their preferred channel and create a customized and personalized experience at different touchpoints,\" said Reggie Scales, SVP of Global Sales Applications at Vonage. \"A dynamic organization like Goosehead is the perfect fit for the flexibility and scalability that the Vonage Contact Center solution provides. Vonage is very excited to be a part of Goosehead's ongoing success moving forward.\"\nIn addition to its integration with Salesforce, Vonage Contact Center features include Conversation Analyzer, a speech analytics solution that correlates CRM data with conversation and contact center data, offering Goosehead agents key client data and insights, along with quality management, best practices, compliance, coaching, and more - helping them to boost the client experience and deliver personalized connections across their clients' ...