GoodRx Releases New Report Examining the State of Telehealth

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[{"type":"text","content":"\nOver 1,600 providers and patients weigh in on how COVID-19 changed telehealth usage and perceptions\n\n SANTA MONICA, Calif.--(BUSINESS WIRE)--\nGoodRx, Inc. (NASDAQ: GDRX), America’s digital resource for healthcare, today released a new report on the State of Telehealth, examining the role the COVID-19 pandemic has played in reshaping virtual care and patient-provider interactions.\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20211115005166/en/(Photo: GoodRx)\nAfter surveying over 1,000 patients and more than 600 healthcare providers, the GoodRx Research team in collaboration with the American Telemedicine Association found that virtual health visits have led to better outcomes and increased interactions. Key findings include:\n\n\nConsumers reported convenience and increased interaction with providers: About 40% of consumers reported they interacted more with their providers because of telehealth appointments. Many consumers also viewed virtual visits equally to in-person visits when it came to quality of care, comfort level with their providers, and cost. Compared to in-person visits, consumers reported telehealth helped them more easily schedule appointments and 40% noted that they spend more time with their providers.\n\n\n\n\nProviders report telehealth visits have led to improved medication adherence: Over 70% of providers said continuity of care was better or much better with telehealth, with more than 40% reporting it was better than in-person care. In addition, 60% said telehealth has improved medication adherence and resulted in better conversations about healthcare costs with patients.\n\n\n\n\nMost consumers report that they will use telehealth post-pandemic, with many turning to a hybrid model: Before the pandemic, only 17% of consumers had used telehealth. Now, over 60% of consumers plan on using a hybrid model of care that combines in-person and telehealth visits. More than 80% of healthcare providers plan to continue offering telemedicine to patients.\n\n\n\n\nNo-show rates for telehealth visits may be a drawback for providers: Almost half of providers (45%) indicated that no-show rates for telehealth appointments were higher or much higher than that of in-person rates.\n\n\n“The pandemic may have accelerated telehealth adoption out of necessity, b...

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