Business
GoDaddy Survey Shows Customer Patience Is Thinning, Unless You're Under 30
Service with a Shrug? Rudeness, Robots and Revenge of the One-and-Done Shopper Originally published on GoDaddy Newsroom TEMPE, AZ / ACCESS Newswire / August 7, 2025 / Nearly half of U.S. shoppers say customer service provided by businesses is getting ...
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[{"type":"text","content":"Service with a Shrug? Rudeness, Robots and Revenge of the One-and-Done Shopper","length":78,"tagName":"p"},{"type":"text","content":"Originally published on GoDaddy Newsroom","length":40,"tagName":"p"},{"type":"text","content":"TEMPE, AZ / ACCESS Newswire / August 7, 2025 / Nearly half of U.S. shoppers say customer service provided by businesses is getting worse, according to results from the latest GoDaddy (NYSE:GDDY) Consumer Pulse* survey - yet Gen Z and Millennials remain more upbeat than their parents' generations.","length":301,"tagName":"p"},{"type":"text","content":"According to GoDaddy's survey of 1,500 U.S. consumers, only 20% of respondents say customer service has improved recently, compared to 42% who perceive a decline in the quality of service received. Among Gen X and Boomers, pessimism is particularly pronounced: just 12% say customer service has improved and 46% believe it has worsened.","length":340,"tagName":"p"},{"type":"text","content":"In contrast, 29% of Gen Z and 31% of Millennials say support has gotten better, suggesting the next generation of shoppers is more positive about the state of customer care.","length":173,"tagName":"p"},{"type":"text","content":""The generational divide is striking. Young consumers are more likely to give businesses the benefit of the doubt, but they also have higher expectations for speed, flexibility and friendliness," said GoDaddy Small Business Trends Expert Amy Jennette.","length":261,"tagName":"p"},{"type":"text","content":""Meanwhile, older generations are losing patience, often due to experiences with unfriendly service or limited options to reach a real person. For businesses big and small, the message is clear: customer trust is fragile, and brands must work harder to maintain it."","length":276,"tagName":"p"},{"type":"text","content":"The survey points to several drivers behind Americans' shifting attitudes:","length":78,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"Channel Preferences Are Evolving - While 44% of consumers still prefer picking up the phone for support, Gen Z and Millennials are more likely to use live chat, text, or even social media direct messages. However, 86% overall say they prefer to interact with a real human rather than a chatbot.","length":294,"tagName":"p"}]},{"val":[{"type":"tex...