Business
Amdocs Recognized as the Current Company to Beat in the 2025 Gartner AI Vendor Race: Amdocs Is the Company to Beat for AI in CSP Business Support Systems
JERSEY CITY, NJ / ACCESS Newswire / February 9, 2026 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that it has been recognized as the Company to Beat for AI in CSP Business ...
About this update from Gartner, Inc.
[{"type":"text","content":"JERSEY CITY, NJ / ACCESS Newswire / February 9, 2026 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that it has been recognized as the Company to Beat for AI in CSP Business Support Systems in a recent Gartner report on AI Vendor Race for Emerging Technologies and Trends Impact on Products and Services as of 8 December 2025.","length":401,"tagName":"p"},{"type":"text","content":"According to the report, "Amdocs' transformation to an AI-native solution architecture and unified data platform, along with its commitment to execution, make it the company to beat in the communications service provider business support systems AI race. Competitors that accelerate truly autonomous agent and AI-native system development can catch up."","length":367,"tagName":"p"},{"type":"text","content":"The report further states, "The CSP business support systems (BSS) AI vendor race centers on transforming rigid, monolithic business support systems - built and customized over decades - into AI-powered, autonomous platforms that enhance customer interactions, billing accuracy, service orchestration, and revenue assurance. Such transformations require two to four years for typical Tier 1 operators, driven by pressures to further advance predictive analytics, intelligent agents, and dynamic pricing to enhance customer experience while reducing operating costs. This race is moving with a steady pace of innovation, and the frontrunner position is always being contested. At this time, we believe Amdocs is the frontrunner in the BSS AI race."","length":757,"tagName":"p"},{"type":"text","content":""We are delighted to be recognized by Gartner as the company to beat in AI for CSP Business Support Systems," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "We believe that this recognition validates our long-term vision of building AI, genAI, and agentic platforms that enable service providers to operate with greater intelligence and agility. We remain deeply committed to pushing the boundaries of AI innovation to help our customers accelerate business outcomes and deliver exceptional digital experiences."","length":575,"tagName":"p"},{"type":"text","content":"Gartner Disclaimer","length":18,"tagName":"p"}...