Business
Acquisition of Mission Labs Limited
Acquisition of Mission Labs Limited.
About this update from Gamma Communications Plc
[{"type":"text","content":"\n \n \n \n RNS Number : 9337Q\n Gamma Communications PLC\n 03 March 2021\n \n \n \n \n 3 March 2021\n \n \n Gamma Communications plc\n \n \n \n \n \n Acquisition of Mission Labs Limited ‑ a leading developer of applications to manage cloud contact centres and enhance customer experience\n \n \n \n \n \n Gamma Communications plc (\"Gamma\"), a leading \n technology-based\n provider of communications services to the business markets in the UK and mainland Europe is pleased to announce that it has acquired the entire issued share capital of Mission Labs Limited (\"Mission Labs\") on 2 March 2021.\n \n \n \n \n \n This acquisition gives Gamma additional capabilities in the rapidly evolving markets of Cloud Contact Centre and Cloud Communications\n \n \n \n \n \n As a key part of Gamma's long-term growth strategy, it has previously stated an ambition to build on its success in the UK UCaaS market by developing complementary products and routes to market. Mission Labs is a well established UCaaS technology business which has built a reputaton for creating technologically advanced solutions and delivering great service to its customers and partners. The acquisition of Mission Labs will enable Gamma to enhance and expand its cloud contact centre (CCaaS) technology. Gartner predicts that by the end of 2025, 57% of the UK's 850,000 contact centre agents will be using a CCaaS solution (today it is 25%). The acquisition sits alongside Gamma's acquisition of Telsis in November 2019 which resulted in the launch of the fully integrated Horizon Contact Centre on 2 March 2021. Horizon Contact Centre is a CCaaS product aimed at the SME market.\n \n Gamma is now able to provide solutions for the entire business market in the UK and Europe, ranging from small to large Enterprise customers.\n \n \n \n \n \n In addition, the acquisition will enable Gamma to accelerate its digital channel strategy. Mission Labs has a UCaaS technology platform called CircleLoop (www.circleloop.com). CircleLoop provides a cloud-based telephony product which is fully serviced through web, desktop and mobile applications and aimed at the micro-business market. This capability will enable Gamma to address a key market opportunity in the UK (and Europe). Cavell Group estimates t...