Business
Frontdoor Streem Technology Reimagines the Future of Home Services While Helping the Environment
MEMPHIS, Tenn.--(BUSINESS WIRE)-- Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home service plans, today announced that through a strong
About this update from Frontdoor, Inc.
[{"type":"text","content":" MEMPHIS, Tenn.--(BUSINESS WIRE)--\nFrontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home service plans, today announced that through a strong adoption of its Streem® technology within the company’s extensive contractor network, it is improving customer service while at the same time reducing the number of truck rolls.\n\n“Over the last roughly two years, contractors participating in our surveys have reported reducing a truck roll 70% of the time after a Streem session.” This is an amazing technology, and it’s helping solve homeowner’s problems faster and through a more sustainable approach,” said Frontdoor chairman and CEO Bill Cobb.\n\n“Streem has also helped us reimagine how home service plans can work better to appeal to and serve more consumers. This technology will be a big part of Frontdoor’s new and innovative service offerings that we will be bringing to market this spring and early summer,” Cobb said.\n\nStreem technology leverages augmented reality, video collaboration tools with robust data capture and storage to facilitate remote service calls and reduce the need for in-home visits. Aside from the obvious environmental benefits, remote video support also allows our contractors to see the issue firsthand without relying on the customer's description of the problem. This can lead to a more accurate diagnosis and faster resolution of the issue, which is particularly important for appliances that are key to daily life, such as refrigerators and ovens.\n\nUnlike video conferencing designed for meetings, the Streem platform’s intuitive and simple user experience is built specifically for remote visual assistance in the real world. Streem Founder and CTO, Sean Adkinson explains, “Streem was created to help companies connect with their customers in the moment, where they are, seeing what they see. By giving eyes to remote support, we bring a new level of customer service to the interaction and unparalleled data and insights to the company, who can see how their product or service is performing in the real world.”\n\nStreem uses augmented reality to overlay visual aids on top of a shared view of the customer’s real-world environment. StreemVision® learning algorithms help to build an understanding of the customer's space and extract useful details from StreemShot® photos — helping experts better understand th...