Business
SURVEY: Nine in 10 Employees are Frustrated by their Workplace Technology
Freshworks survey of nearly 9,000 workers around the world reveals software crisis despite pandemic-driven tech spend surgeSAN MATEO, Calif., June 09, 2022
About this update from Freshworks Inc.
[{"type":"text","content":"Freshworks survey of nearly 9,000 workers around the world reveals software crisis despite pandemic-driven tech spend surgeSAN MATEO, Calif., June 09, 2022 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today unveiled new research*, revealing that businesses globally face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent. Despite the global shift to hybrid work igniting the biggest surge in technology investment in history, an overwhelming 91% of employees report being frustrated due to inadequate workplace technology. Tech Not Keeping Pace With Employee Expectations During the pandemic, businesses spent the equivalent of $15 billion USD extra a week on technology to enable remote working, according to KPMG. Despite the consequent rapid changes to the way we work, Freshworks found that employees reported widespread failures from the workplace technology they use every day. Top complaints included slow speeds (51%), extended response times from IT teams (34%), lack of collaboration between departments (30%), missing important features/capabilities (28%) and lack of automation (25%). When trying to get employees to embrace new technology and tools, leaders say their biggest challenge is hard to use applications with a high learning curve (68%). More than two thirds (69%) of leaders feel that employees are not given sufficient time to learn to use new software and that the benefits are often not adequately explained to employees (67%). Good Tech Gives Strategic Advantage in the War for Talent As a fierce war for talent rages, and half (44%) of employees globally are still considering changing jobs, easy to use technology is an essential contributor to employee satisfaction. In fact, while pay and benefits top the reasons to move jobs, lack of flexible working opportunities and innovative tech are in the top five. This is recognised by business leaders globally, 71% of whom acknowledge that employees will consider looking for a new employer if their current job does not provide access to the tools, technology or information they need to do their jobs well. Broader Business Impact of Inadequate Tech The employee experience isn’t the only thing impacted by insufficient workplace tec...